May 2025 – Oct 2025 · 5 mos · San Francisco Bay Area / Pune

• Building the Growth flywheel for Coditation , North America

Sep 2021 – May 2025 · 3 yrs 8 mos · Remote

• Build and Scale Partner Eco-System Enablement on everything Confluent .

Aug 2017 – Sep 2021 · 4 yrs 1 mo

• > Enabling Customers across Geographies on BMC Products : Control – M - Client Management - Truesight Operations over ONLINE and IN-PERSON modalities.
• >Handled 100+ Training and Enablement Bootcamps/Workshops across India, Singapore, Hong Kong,
• Malaysia for multiple BMC Customers and Partners in the Asia Pacific region.
• > Responsible for enabling customers to drive BMC software adoption through education services
• which directly impacts the revenue.
• >Collaborating with instructional design team in the capacity of a SME to enhance the curriculum development process.
• > As a BMC Advocate engage with Sales to develop custom training plans, to help enable customers on specific product requirements.
• > Customer Relationship management by acting as a bridge between Education Sales and Customer Support, by providing the required technical direction.

Oct 2016 – Jul 2017 · 9 mos

• > Catering to end-to-end needs for Premier/Enterprise Customers .
• > Responsible for Product Implementation & Support for Customers
• > Working as a Product Co-ordinator from the Global Support group with the Product
• Development team and Product Management team.
• > Co-ordinate with Product Engineering and Development team to ensure Customer Satisfaction to the
• highest level for Escalation Customers.
• > Help MENTOR new team members – hiring / training plan design /on boarding.
• > Manage Customer Escalations for the team.
• > Work on reducing team issue workload and effectively achieve early Closure metrics.
• > Handle team performance metrics as per management and organizational requirements.
• > Ensure that the team follows best practices as per organizational expectations.
• > Conduct Issue/Case Audits and coach the team on Support Standards.
• > Involvement in sign-off of BMC Truesight - Performance and Availability Product Suites
• > Co-ordinate the testing for the pre-General Availability mode and Communicating the Support
• requirements
• > Act as a communication channel between the R&D and customer
• > Works towards effect fix of Request for Enhancement and Defects based on customer
• requirements per ITIL Standards

Jul 2013 – Oct 2016 · 3 yrs 3 mos

• > Member of the Technical Support BMC ProactiveNet Performance Management Product team
• for EMEA and India Customers.
• > BMC Performance Manager for Server
• > BMC PATROL Agent – Knowledge Modules for Windows OS , UNIX platforms , & Exchange Servers
• > BMC RT Server & BMC Console Server
• > BMC PATROL Integration with BPPM - Adapter for BMC PATROL
• > BMC Performance Manager Express for Portal
• > BMC Proactive net Performance Management Suite – ver 8.6 / 9.0 /9/5
• > BMC Event Manager – Impact Manager, Event Manager BMC CMA BMC Adapater for PATROL/PORTAL

Feb 2011 – Jun 2013 · 2 yrs 4 mos

• > Member of the Technical Support BMC ProactiveNet Performance Management Product team
• for EMEA and India Customers.
• > BMC Performance Manager for Server
• > BMC PATROL Agent – Knowledge Modules for Windows OS , UNIX platforms , & Exchange Servers
• > BMC RT Server & BMC Console Server
• > BMC PATROL Integration with BPPM - Adapter for BMC PATROL
• > BMC Performance Manager Express for Portal

Feb 2009 – Feb 2011 · 2 yrs

• Supporting the Active Directory Infrastructure for Microsoft Professional Partners and Customers. Worked extensively on
• Supported Server Operating Systems: Windows 2000, Windows 2003, Windows 2003 R2, Windows 2008, Windows 2008 R2.
• Supported Client Operating Systems : Windows 2000 professional, Windows XP , Windows Vista, Windows 7.;
• Implementation of Active Directory.
• Network Essentials, DNS Basics.
• Troubleshooting and administration of Active Directory Replication.
• Managing securities and policies,
• Creating and managing users and groups structure, OU, Group Policies, Software deployment, configuring specific settings, filtering, linking,
• account lockouts.
• Troubleshooting inter-domain and inter-forest Trusts.
• Domain Migrations - Dealing with issues incurred while migrating domains from 2000 based servers to Windows Server 2003 & from 2003 based servers to 2008.
• File Replication Services (FRS).
• Distributed File System (DFS).
• Distributed File System Replication (DFSR).
• Managing Folder Redirection and configuring Offline Files Synchronization.
• Maintaining file share & security permissions at server level.
• Troubleshooting Windows Terminal Servers & managing Terminal Services Licensing.
• AD best practices