Gaurav Kumar Saurabh

Growth Manager

South Delhi, Delhi, India10 yrs 9 mos experience
Highly Stable

Key Highlights

  • Spearheaded growth across multiple cities.
  • Reduced customer acquisition costs significantly.
  • Built and scaled high-performing teams.
Stackforce AI infers this person is a Growth Manager in the E-Commerce sector with strong operational and marketing expertise.

Contact

Skills

Core Skills

Operations ManagementGrowth ManagementMarket ExpansionMarket PenetrationMarketing ManagementCustomer Service

Other Skills

Data AnalysisOffline MarketingTeamworkVendor ManagementAnalytical SkillsTime ManagementInventory ManagementAccountingE-CommerceAccount Management

About

Have 5+ years experience in Customer Service Representative with a demonstrated history of working in the internet industry. Skilled in Operations Management, Inventory Management, Strong Analytical skills, Time Management and Teamwork.

Experience

10 yrs 9 mos
Total Experience
6 yrs 10 mos
Average Tenure
4 yrs 6 mos
Current Experience

Zepto

4 roles

Senior Growth Manager lI

Promoted

Apr 2025Present · 1 yr 1 mo · On-site

  • 🚀 **Scaling Growth Across Tier 2 & Tier 3 Markets | Operations | Brand Activation | Team Leadership**
  • Proud to share key milestones from my recent journey:
  • Spearheaded expansion across **Tier 2 & Tier 3 cities**, driving market penetration and brand visibility
  • Built and scaled an **in-house team from 0 to 500+ promoters and supervisors**, establishing a strong execution backbone
  • Managed and mentored **5 city leads**, ensuring consistent performance and alignment with business goals
  • Led end-to-end **ATL & BTL marketing initiatives**, including OOH branding, on-ground activations, and hyperlocal campaigns
  • Reduced **Customer Acquisition Cost (CAC)** from ₹1300 to ₹350 through strategic optimization and channel efficiency
  • Increased **team productivity from 8 to 25 conversions/day**, improving overall operational efficiency
  • Successfully onboarded and managed **50+ vendors across North Zone**, maintaining quality and timelines
  • Launched **150+ stores seamlessly**, ensuring strong go-to-market execution
  • Collaborated closely with Operations to **boost store-level OPD (Orders per Day)** through targeted interventions
  • Initiated **“Zepto Samachar”**, a monthly communication platform to boost team morale, transparency, and productivity
  • Partnered with brand and central teams to provide **weekly on-ground insights and market intelligence**
  • Leveraged **local influencer collaborations** to drive awareness and increase store OPD
  • Represented the brand at **ZOHO Bazaar (Delhi)**, enhancing visibility and customer engagement
  • Built a **real-time performance tracking platform** for vendors and internal teams to drive accountability
  • Streamlined **vendor billing and payment processes**, coordinating with finance teams for timely weekly closures
  • 💡 Passionate about building scalable systems, high-performing teams, and driving growth in emerging
Data AnalysisOffline MarketingTeamworkVendor ManagementOperations ManagementGrowth Management

Senior Growth Manager I

Apr 2024Mar 2025 · 11 mos · On-site

  • Strategic and impact-focused Offline Zonal Senior Growth Manager with a demonstrated history of leading multi-city offline growth initiatives, launching new markets, and optimizing performance across zones. I specialize in building and scaling offline presence through hyperlocal strategies, data-driven planning, and cross-functional coordination.
  • With a deep understanding of regional market dynamics and consumer behavior, I lead end-to-end growth efforts—from market assessment and partner onboarding to team management and campaign execution. I thrive in fast-paced, high-growth environments where operational excellence and local insights drive real business outcomes.
  • 🔹 Core Competencies:
  • Regional market expansion and zonal performance management
  • Cross-city planning, city onboarding & scaling operations
  • Strategic partner/vendor acquisition and relationship management
  • Hyperlocal marketing campaigns & brand activations
  • On-ground team leadership, training & performance tracking
  • Data-led decision-making and process optimization
  • Collaboration with central product, marketing, and operations teams
  • As a senior leader, I focus not just on growth, but on building systems and teams that enable long-term success. Always open to connecting with like-minded professionals passionate about regional growth, customer reach, and offline excellence.
Analytical SkillsData AnalysisOffline MarketingTime ManagementVendor ManagementGrowth Management+1

Growth manager II

Apr 2023Mar 2024 · 11 mos · On-site

  • Dynamic and results-oriented Offline City Growth Manager with a strong track record of scaling operations, driving local market penetration, and building strategic partnerships at the city level. I specialize in launching and growing offline presence in new and existing markets by understanding local behaviors, activating high-impact on-ground campaigns, and forging relationships that drive sustainable growth.
  • 🌟 Core Strengths:
  • City launch planning and execution
  • Hyperlocal marketing & brand activations
  • Vendor/partner acquisition and management
  • Community engagement and customer outreach
  • Data-driven decision making and performance tracking
  • Cross-functional collaboration with marketing, ops, and product teams
Analytical SkillsCustomer ServiceData AnalysisOffline MarketingInventory ManagementTeamwork+5

Marketing Manager

Aug 2021Mar 2023 · 1 yr 7 mos · On-site

  • I specialize in crafting data-informed marketing strategies that fuel brand awareness, customer engagement, and revenue growth. With a strong background in campaign management,Offline Marketing, and cross-functional team leadership, I bring a balance of creativity and analytics to every project I lead.
  • ✅ Key Strengths:
  • End-to-end campaign development (strategy, execution, analysis)
  • Brand positioning and storytelling
  • Market research & competitive analysis
  • CRM and marketing automation tools
  • Team leadership and stakeholder collaboration
Offline MarketingVendor ManagementAnalytical SkillsE-CommerceMarketing Management

Uber

CSR-Customer Support Representative

May 2015Mar 2022 · 6 yrs 10 mos · Gurugram, Haryana, India

  • .Lead a team of 15+ people and handled different projects.
  • .3000 soft and hard churned calls made on a weekly basis: improved resurrection by x%.
  • .Leading a team of 20+ to acquire supply for the newly launched vertical of Uber Auto in Gurgaon city.
  • .Leading a team of 20+ of a backend team that creates driver-partner accounts and renders support.
  • .Leading a team of 20+ of a backend team that creates driver-partner accounts and renders support.
  • .Worked on Funnel Conversion to drive better Activation to First 50 trip Conversion, improved by 35%.
Inventory ManagementCustomer ServiceAnalytical SkillsData AnalysisAccount ManagementTeamwork

Education

SDPG College, Chandeshwer Azamgarh, Uttar Pradesh

Bachelor's degree

Jan 2008Jan 2011

National Inter College

10th & 12th — Science

Jan 2003Jan 2007

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