Yatharth Dahinwal

Customer Success Manager

Delhi, Delhi, India5 yrs 8 mos experience

Key Highlights

Proven track record in Pet Industry and E-commerce.
Skilled in customer relationship management and digital marketing.
Passionate about continuous learning and innovation.

Stackforce AI infers this person is a Customer Success Manager with expertise in E-commerce and Digital Marketing.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Customer SuccessComplianceCustomer SupportDigital MarketingIt SupportUser Experience

Other Skills

Problem-solvingCollaborationKYC DocumentationRisk ProfilingSearch Engine Optimization (SEO)Technical SupportSearch Engine Marketing (SEM)Order ManagementDebt CollectionOutbound SalesMicrosoft OfficeManagementMicrosoft ExcelLeadershipMicrosoft Word

About

Passionate and results-driven professional with a proven track record in Pet Industry and E-commerce . Skilled in Chatgpt , microsoft 360 and many more, I thrive in fast-paced environments and excel at problem-solving. I am dedicated to continuous learning and staying up-to-date with industry trends. As a collaborative team player, I enjoy leveraging my strengths to drive innovation and foster growth. Let's connect and explore how we can achieve success together.

Experience

5 yrs 8 mos

Total Experience

1 yr 6 mos

Average Tenure

1 yr 1 mo

Current Experience

Bloomy

Customer Success Manager

Apr 2025 – Present · 1 yr 1 mo · Remote

Served as the primary point of contact for clients, ensuring seamless onboarding,
adoption, and satisfaction.
Built and maintained strong customer relationships, driving retention,
renewals, and advocacy.
Developed tailored success plans aligned with client goals, proactively
reducing churn and improving engagement.
Collaborated with product, sales, and support teams to resolve issues and
deliver value-driven solutions.
Analyzed customer usage and feedback to provide insights for product
improvements and upsell opportunities.
Drove customer loyalty by fostering community engagement, case studies,
and testimonial initiatives.

Customer Relationship Management (CRM)Problem-solvingCollaborationCustomer Success

Airbnb

R1 Specialist

Feb 2024 – Mar 2025 · 1 yr 1 mo · Gurugram, Haryana, India · Remote

Handled sensitive legal complaints and compliance-related customer support cases.
Verified KYC documentation and ensured adherence to AML (Anti-Money Laundering)
regulations.
Investigated financial activities for suspicious patterns and prepared detailed reports.
Utilized internal databases and public records for customer verification and risk profiling.

ComplianceCustomer SupportKYC DocumentationRisk Profiling

Midland credit management, an encore capital group company

Process Expert

Jan 2023 – Jan 2024 · 1 yr · Gurugram, Haryana, India

Digital MarketingSearch Engine Optimization (SEO)

Amazon

Sr. Associate

Jun 2020 – Dec 2022 · 2 yrs 6 mos · Delhi, India

Provided IT and technical support to international B2B users via phone, email, and chat.
Resolved fixed-line and internet service issues for US-based clients.
Documented customer complaints in alignment with SOPs and legal protocols.
Collaborated with product and marketing teams to enhance user experience based on
trends.

IT SupportTechnical SupportCollaborationUser Experience