Feb 2019 – Dec 2020 · 1 yr 10 mos · Gurgaon, Haryana, India

Jan 2017 – Jan 2019 · 2 yrs

• From managing the oldest & largest business globally from the biggest carrier partners as part of the Global Account Management Head Role to setting up the Newest Vertical focusing on Alliances & Partnerships with New Age Companies looking to enter India as part of the Next Gen Vertical Head Role.
• Global Account Management Head - Leading a global team to nurture & grow some of the largest accounts, managing all aspects of relationship from Sales to Support with a focus penetrating business from new Decision Making Units across the globe.
• Next Gen Vertical Head - Responsible for setting up new revenue streams from new age companies (tech startups, cloud based, security), enabling them to:
• 1. Setup their business using Airtel's Bandwidth, IP, Cloud & Data Centre Solutions
• 2. Scale their business using various GTM alliance & partnership models
• 3. Monetize their business using Direct Carrier Billing for app based business models.

Oct 2016 – Dec 2017 · 1 yr 2 mos

• Responsible for creating new revenue streams for the organization focusing on New Age Businesses like VoIP, Carrier Billing & IoT.
• Created sustainable & fairly large revenue lines across new products. Ensured persistent & sharp focus on hunting customers across the globe, setting up process around complete customer lifecycle management from on boarding to collection and building a young & strong team having a single point obsession with customer need & satisfaction.

Oct 2014 – Oct 2016 · 2 yrs

• Appointed as Business Head to set up & grow business of Airtel Talk App including P&L management, acquisition, retention, consistent feature innovations, customer service & strategic alliances
• Launched, Managed and Grew new retail application (Airtel Talk) with innovative features for Airtel’s global business; Reached 100+ countries with 300% revenue growth in year 1
• Added 2mn+ registrations with higher than average retention rate of 45%; Generated USD11 revenue per paid user and 30mn minutes per month within 6 months of operation
• Led In-House innovative marketing campaigns in 15 top markets resulting in 80% lower cost per acquisition
• Spearheaded strategic alliances with innovative business models in Singapore, Philippines, Middle East & US to grow the customer base, thus establishing the first of its kind Telco – OTT App partnership in the industry; Realized 200% growth in topline within 3 months
• Airtel Talk App was recognized at the American Business Awards, Toronto in October 2015 and won the Stevie Award for the best application in the ‘Apps Utility & Services’ category

Jun 2012 – Oct 2014 · 2 yrs 4 mos

• Promoted as team lead to expand the wholesale voice customer base by managing all stages of sales cycle, contract management, operations & deal structuring
• Created and executed global business plan to expand sales by setting up a team of 5 professionals; Increased customer base by 25% in 2 years across segments
• On-boarded new customers and increased wallet share from them to enhance the division’s base of Strategic Customers by 50%
• In 2 years of inception, the team started contributing INR 200cr (10%) to the division’s topline and serviced 150 customers, 20% of the total customer base
• Executed Long term deals with strategic customers, a first in Airtel Voice Wholesale business, to secure annuity business in a highly dynamic environment

Jun 2008 – Jun 2012 · 4 yrs

• Responsible for setting up, managing & growing business for Wholesale Data Services in Middle East & Africa region.
• Set up business from scratch in Middle East & Africa region which now contributes to 65% of the division revenue through a base of 22 customers across 9 countries
• Drove market share in major GCC Countries and North Africa from 0% to 30% in 3 years in major data products with 100% market share in top 2 markets; Penetrated new markets including Iran & East Africa through long term deals & innovative solutions
• Pivotal in recognition of Bharti Airtel as the ‘Best Wholesale Carrier, Middle East’ at the Telecom World Award, 2009
• Consistently rated highest in the division by all customers on Customer Satisfaction (C-SAT) survey

Jun 2007 – Jun 2008 · 1 yr

• Successfully handled customer interactions at each stage of the deal cycle to ensure zero escalations and ensuring customer satisfaction. Sales target achievement : 104%
• Developed market entry strategy for Usage based Internet through evaluation of new data products
• Developed mathematical model to reduce customer churn rate using Logistic Regression by analyzing and adopting cross industry practices

Apr 2006 – Jul 2006 · 3 mos

• Determined reasons for drop in sales through successfully analyzing consumers’ and competitors’ brand perception about Forever 21 fashion brand.
• Recommended the way forward by developing a marketing plan for the brand.
• 6 out of 11 recommendations made were implemented leading to increase in sales.