Jul 2024 – Present · 1 yr 11 mos · Gurugram, Haryana, India · Hybrid

• Managed and monitored networking infrastructure for client Evident Scientific private limited as part of the infrastructure team.
• Administered FortiGate firewalls in coordination with the network security team to ensure robust perimeter security.
• Utilized FortiLink for centralized management of Fortinet network devices, including FortiSwitches and FortiAPs.
• Supported and maintained managed switches, wireless devices, and other networking components, including Cisco equipment.
• Performed day-to-day troubleshooting and resolved network incidents and tasks using the ServiceNow ITSM platform.
• Performed network configuration changes in accordance with business requirements and project objectives.
• Handled basic Azure networking resources within the Azure cloud environment.
• Coordinated with ISPs, network security, and cybersecurity teams to identify and resolve connectivity and security issues.
• Utilized Logic Monitor for proactive monitoring of critical network devices and prompt resolution of major incidents leading them to resolutions.
• Utilized Auvik for real-time network performance monitoring, topology mapping, and automated alerting to ensure high network availability and rapid issue resolution.
• Troubleshot and resolved a variety of network-related issues including VPN connectivity, power outages, ISP disruptions, and DNS resolution problems (A records, CNAMEs, forward lookups).
• Performed firmware upgrades on Fortinet devices in accordance with compatibility metrics and security requirements.
• Monitored and generated regular reports on the health and performance of all network devices across the infrastructure.
• Leveraged packet analysis tools like Wireshark to diagnose and resolve complex network issues.
• Configured and maintained key network protocols on various devices, including SNMP, DHCP, SSH, and others.