Nidhi Chhabra — Operations Associate

As an experienced Operations and Sales Team Lead, I have demonstrated a proven track record in managing teams responsible for delivering excellent customer service and achieving sales targets, both in B2C and B2B contexts. I ensure that my teams are well-trained, motivated, and equipped to handle customer inquiries, resolve issues, and close deals. In addition to team management, I have collaborated closely with other departments, such as marketing and product development, to ensure alignment and provide feedback on customer needs and preferences. I have a keen eye for identifying sales trends and developing strategies to improve sales performance, which has led to a significant increase in revenue generation. My competence in negotiating with vendors has enabled me to achieve successful cost savings and establish beneficial partnerships. I am also skilled in utilizing automation tools, data scraping, and maintaining track records using Excel, which enables me to analyze data, align review data, conduct regular audits, and resolve escalations for issues raised via social media platforms and apps. In summary, my work roles encompass a wide range of skills, including team management, lead generation, training, maintaining track records using Excel and automation tools, data scraping, alignment of review data, and conducting regular audits. My expertise in negotiation, sales strategy development, and collaboration with other departments has driven revenue growth and customer satisfaction in various B2C and B2B contexts.

Stackforce AI infers this person is a Sales and Operations leader in B2C and B2B environments.

Location: Gurugram, Haryana, India

Experience: 10 yrs 5 mos