Kristel Mora Sandi

Business Development Executive

Alajuela, Costa Rica2 yrs 8 mos experience

Most Likely To Switch

Key Highlights

Proven track record in sales and account management.
Strong analytical skills with a focus on customer satisfaction.
Effective in managing high-pressure customer service environments.

Stackforce AI infers this person is a Customer Service and Sales Professional with expertise in Account Management and Technical Support.

Contact

Skills

Core Skills

SalesAccount ManagementProperty ManagementCustomer ServiceTechnical SupportConflict Resolution

Other Skills

Analytical SkillsProblem SolvingService OperationsJavaScriptPython (Programming Language)Sales OperationsSalesforce.comBusiness StrategyTeam BuildingBusiness PlanningBusiness Process ImprovementMicrosoft ExcelLeadershipProject ManagementNegotiation

About

Preferred locations: ALAJUELA, SAN JOSÉ, HEREDIA

Experience

2 yrs 8 mos

Total Experience

8 mos

Average Tenure

1 yr

Current Experience

Progress sharefile

Business generation representative

Jun 2025 – Present · 1 yr · Коста-Рика · Hybrid

Assisted in managing client portfolios to ensure high levels of customer satisfaction and retention.
Developed innovative strategies to enhance client engagement, leading to increased program participation.
Collaborated closely with the sales team to identify growth opportunities, contributing to revenue enhancement.

Account ManagementSales

Amherst

Property Management Specialist

Feb 2025 – Jun 2025 · 4 mos · Heredia, Costa Rica · Hybrid

Managed property operations in the Raleigh territory, ensuring technicians met performance standards.
Provided guidance and feedback to team leaders to enhance resident satisfaction.
Handled escalated resident requests, ensuring timely and effective resolutions.
Cultivated strong vendor relationships to facilitate efficient service delivery.

Account ManagementAnalytical SkillsProperty Management

Infosys

Sales Representative

Apr 2024 – Nov 2024 · 7 mos · Santa Ana, San Jose, Costa Rica · On-site

Managed customer service and hard sales for Verizon accounts, ensuring customer retention.
Addressed and resolved issues for dissatisfied customers, maintaining strong KPIs in sales and service.
Provided mentorship and feedback to new hires, showcasing leadership and enhancing team performance.

SalesAccount ManagementCustomer Service

Movate

Customer Care Professional

Jan 2024 – Mar 2024 · 2 mos · Heredia, Costa Rica · On-site

Provided technical support for printer hardware and software, ensuring seamless operations for restaurant clients for Toast Software.
Managed high-pressure situations effectively, demonstrating critical thinking and problem-solving skills.
Fostered strong relationships with business clients, enhancing customer satisfaction and loyalty.

Problem SolvingService OperationsTechnical SupportCustomer Service

Concentrix

Customer Service Specialist

Apr 2023 – Jan 2024 · 9 mos · Heredia, Costa Rica · On-site

Provided exceptional customer service for the Nike account, ensuring customer satisfaction through effective communication.
Specialized in handling and de-escalating conflicts with angry customers, utilizing soft sales techniques to resolve issues.
Trained new team members in customer handling best practices, fostering a supportive training environment.

Problem SolvingService OperationsCustomer ServiceConflict Resolution