Nov 2024 – Jun 2025 · 7 mos · Sofia, Sofia City, Bulgaria · Remote

• As part of a project with one of Europe’s leading POS-terminal providers, my responsibilities include:
• Leveraging my sales expertise, honed through recruitment experience, to close deals, upsell tailored solutions, and secure new contracts with prospective clients.
• Guiding customers through the digital onboarding process to ensure a seamless and efficient experience.
• Managing calls and emails, delivering personalized support to prospects and customers in the financial sector.
• Representing the brand with professionalism and a client-focused approach to build strong relationships and trust.
• Handling administrative aspects of client accounts, ensuring accurate and timely documentation of interactions and agreements.
• Additional contribution:
• building the basis of a Knowledge Base to help new joiners make sense of processes and product specifics
• guide new joiners in their journey

Jun 2024 – Aug 2024 · 2 mos · Bulgaria · Remote

• Communicating with customers by telephone, email and online to provide outstanding service
• Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries
• Discussing new products and managing multiple tasks to promptly resolve customer queries
• Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience
• Updating internal systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction.

Apr 2024 – Jun 2024 · 2 mos · Tilburg, North Brabant, Netherlands · On-site

• I provide comprehensive support to our German-speaking customers. My responsibilities include:
• managing inbound and outbound calls, emails, and WhatsApp communications to address inquiries and provide solutions for e-bike battery repairs;
• communicating with other team members to successfully resolve various customer cases;
• ensure a seamless customer experience by delivering timely and effective support, fostering customer satisfaction and loyalty.

Oct 2023 – Mar 2024 · 5 mos · Remote

• People | Places was founded by tech recruitment experts with a vision to transform the world of tech hiring and host a community of companies and candidates connected by their mutual cultural similarities and technical preferences.
• We are supporting the talent growth of some of the most exciting software companies in Bulgaria.
• My role is focused on building a strong brand presence across our SM channels. Here are my responsibilities:
• conduct market research and make a strategy for elevating the brand presence;
• come up with creative social media content reflecting the current hiring needs;
• help with selection and coordination of seasonal CSR activities.

Jun 2022 – Aug 2023 · 1 yr 2 mos · Sofia, Sofia City, Bulgaria

• My role encompasses strategic as well as operational tasks in the following aspects:
• Develop and execute Employer Brand Communication Strategy in collaboration with the Marketing team
• Research and organize participation in Career Events/Fairs and Technological conferences;
• Partner with the People&Culture department to organize CSR initiatives;
• Planning and preparing copies and visuals for Social Media Channels (LinkedIn, Facebook, Instagram, YouTube)
• Prepare and distribute a bi-weekly Talent Network Newsletter;
• Maintain up-to-date information for potential candidates on the career website and job boards in collaboration with the TA team;
• Moderate technology debating events "TechДуел" aiming at attracting new talent;
• Create content for the company blog.

Jan 2022 – May 2022 · 4 mos · Sofia, Sofia City, Bulgaria

• Recruitment - responsible for the end-to-end recruitment process from hiring need to first onboarding steps
• Employer Branding - leading a comprehensive internal and external campaign to promote HeleCloud's employer brand
• Internal Comms - preparing a monthly newsletter and sending out important updates to the employees

Dec 2020 – Dec 2021 · 1 yr · Sofia, Sofia City, Bulgaria

• Recruitment:
• · Leading the end-to-end recruitment process;
• · Developing candidates pipeline and a strong network of IT professionals using different sources;
• · Interviewing candidates combining various methods;
• · Communicating clearly with hiring managers and reporting progress/updates;
• · Composing and extending job offers;
• · Maintaining close contact with new hires;
• · Delivering internal interview workshops for new interviewees;
• · Managing some of the recruitment channels.
• Internal Comms/HR:
• · Event Management - organizing internal and external events both team- and companywide;
• · Compose and distribute Internal Communication (Newsletter, important updates);
• · Participate in Diversity and Inclusion Initiatives;
• · Gather HR Onboarding feedback from new hires.
• Employer Branding:
• · Participating in tech conferences and meetups to network with IT professionals;
• · RAF programmes;
• · Maintaining partnerships with third-party organizations such as DEV.BG.

Nov 2021 – May 2023 · 1 yr 6 mos · Sofia, Sofia City, Bulgaria

• I am responsible for leading the heading “Ecocast” which focuses on environmental and ecological topics such as circular economy, wildlife preservation, low-waste practices, etc. My role is to also mentor a new joiner and create content for the heading together with her.

Jun 2020 – Oct 2021 · 1 yr 4 mos · Sofia, Sofia City, Bulgaria

• We are 10 motivated and ambitious young people recording podcasts on important social topics that aim to develop critical thinking skills among our peers and promote their self-awareness as citizens with rights and responsibilities in our society.
• Responsibilities:
• choose an engaging topic and an expert guest
• conduct a research on the topic and align aspects of it to be discussed
• brief/de-brief with the guest before and after the recording
• promote the episode through social media channels (FB, IG)
• recruit new joiners to the project
• mentor future podcasters during their journey
• Follow us for some cool discussions :)
• Facebook: https://www.facebook.com/channel4podcast/
• Instagram: https://www.instagram.com/channel4podcast/?hl=en
• Website: https://channel4podcast.com/

May 2020 – Dec 2020 · 7 mos · Sofia, Sofia City, Bulgaria

• PFG Bulgaria Ltd. is a Recruitment Consulting Company providing professional HR services for businesses throughout Bulgaria and Europe with specialization in the fields of IT/Telco. The company utilizes a client-oriented approach by providing partnership in the selection, recruitment, and HR processes. Role responsibilities:
• Partnered with HR professionals and HMs to determine recruitment needs
• Owned the end-to-end recruitment process from hiring needs to on-boarding
• Developed and execute sourcing strategies
• Created industry-related articles for the company's blog
• Created scripts and recorded internal explanatory training videos

Feb 2019 – Apr 2020 · 1 yr 2 mos

• Source and screen candidates’ resumes
• Conduct interviews with candidates (phone or face-to-face) and assessed their competencies, qualifications, skills and previous employment
• Build effective relationships with local Hiring Managers of various CS projects
• Maintain all ATS systems up-to-date
• Participate in job fairs and recruiting initiatives
• Properly maintain recruitment information for reporting purposes
• Actively suggest new sourcing channels and support the Sourcing team in their implementation

Jan 2019 – Jan 2019 · 0 mo

• Establishing partnerships with universities, schools and educational institutions;
• Communication with various institutions, external agencies, government departments;
• Supporting creative sourcing strategies and organizing different company activities and candidates’ events (company presentations, career fairs, professional events, virtual fairs, etc.);
• Administration and management of internal and external referral program;
• Visit team members and promote referral program, procedures and policies;
• Stay Up-to-Date with Industry Trends;
• Preparation sourcing statistics and other reporting as needed;
• Participation in projects and other initiatives as required.

Dec 2017 – May 2018 · 5 mos · Sofia, Sofia City, Bulgaria

• Organized corporate events and conferences
• Built relationships with media partners
• Prepared press and post releases

Dec 2017 – Mar 2018 · 3 mos · Sofia, Sofia City Province, Bulgaria

• OraGuard Ltd is a UK-based company specializing in the development, marketing, and distribution of innovative oral care products.
• Created visual and textual content for SM accounts of the brand (FB, IG, Blog)
• Planned and implemented promo campaigns with platforms such as Shopify, Facebook for Business, Instagram, PromoRepublic

Jun 2017 – Nov 2017 · 5 mos · Sofia

• Prepared and distributed a weekly internal newsletter
• Created visual materials for communication purposes
• Participated in the organization of internal and external events
• Administrated an internal employee engagement platform with gamifications