Sep 2021 – Jun 2024 · 2 yrs 9 mos · Remote

• Built strong relationships with sales teams, partners, and customers to ensure a seamless support experience
• Provided sales operations support and training to Partner/Distributor network and internal sales teams
• Managed Salesforce data integrity, security, and reporting
• Oversaw and optimized the systems, processes, and tools that drive our global sales team's performance and efficiency.
• Designed and rolled out process improvements to enhance sales productivity
• Collaborated with Marketing and Sales to streamline tools, processes, and reporting
• Oversaw government contract pricing, quoting, and compliance processes
• Led renewal and retention projects in public sector and vertical markets
• Facilitated training sessions on prospecting tools and CRM systems
• Supported partner forums, marketing webinars, and prospect verification campaigns
• Implemented operational improvements that boosted team productivity and sales outcomes

Jan 2019 – Mar 2023 · 4 yrs 2 mos · Lincoln, RI

• Represented buyers and sellers through all phases of real estate transactions
• Drafted and negotiated contracts, managed closing processes, and ensured legal compliance
• Leveraged market analytics to guide pricing, marketing, and negotiation strategies
• Built strong relationships with clients, lenders, attorneys, and inspectors to ensure successful closings

Jan 2015 – Apr 2019 · 4 yrs 3 mos · Cranston, RI

• Responsible for processing procurement requests, and providing information for products and service
• Create and deploy reports to support sales team and external clients
• Assisted in increasing daily sales targets, monthly quota and renewals
• Consistently drove company initiatives resulting in quarterly goals being met.
• Managed internal business requests from various teams utilizing various reporting and software systems
• Supported major accounts and assisted with growing revenue and retention and renewals
• Conducted face to face, as well as webinar training for the company online portal
• Collaborated with sales team and supported assigned corporate accounts
• Performed a variety of administrative duties to ensure excellent service within the operations department
• Prepared quarterly business reviews, analysis, reports, presentations and reviewed with customers.
• Educated and built rapport with external customers on company guidelines, contracts and procedures
• Managed customer projects and facilitated customer proposals, contract renewals and new contracts
• Maintained and strengthened partnerships with internal and corporate enterprise customers
• Assisted in the development of sales programs & processes to drive sales and increase leads.
• Documented current sales and operations processes and workflows and communicated these changes
• Researched complex processes, system and/or customer issues
• Proactively identified trends and made recommendations to streamline processes and procedures

Nov 2001 – Jan 2015 · 13 yrs 2 mos · Cranston, ri

• Reported to Associate Director of Business Sales and supported assigned sales managers and teams
• Assisted in increasing daily sales targets and monthly quota
• Achieved overall team targets of 100% quarterly.
• Planned and presented at internal and external sales meetings
• Created monthly newsletter, marketing material to be distributed internally as well as externally
• Maintained and strengthened strategic relationships with enterprise clients and internal teams
• Supported major enterprise accounts with renewal of contracts, new contracts and quarterly reviews
• Attended deployments for corporate customers to rollout and train on new devices
• Applied analytical techniques to interpret and evaluate a broad spectrum of data
• Interfaced with various internal departments as needed to ensure client satisfaction
• Composed reports /company presentations utilizing various reporting and word processing programs
• Served as a point of contact for our business accounts and ensured customer satisfaction
• Provided resolution to escalations and strengthened partnerships both internally and externally
• Researched complex processes, system, and customer issues
• Educated internal and external corporate customers on company guidelines and procedures
• Conducted face to face, as well as webinar training for the company online portal
• Scheduled and attended customer deployments, trade shows and employee information days