Prateek Guha Roy

Business Development Executive

Noida, Uttar Pradesh, India3 yrs 2 mos experience

Key Highlights

Proven track record in exceeding sales targets.
Expertise in managing cross-functional teams.
Strong background in client relationship management.

Stackforce AI infers this person is a Sales and Operations Leader in the Edtech industry.

Contact

Skills

Core Skills

Sales OperationsPeople ManagementProject ManagementBusiness DevelopmentSalesCustomer ServiceTechnical Support

Other Skills

Google SheetsSales ProcessesCustomer Relationship Management (CRM)Business PlanningManaging AssociatesMicrosoft ExcelCRM DatabasesCompetitive AnalysisMicrosoft OfficeB2COperations ManagementClient RelationsProgram ManagementBusiness Process ImprovementKey Performance Indicators

About

Proficient in critical thinking, project development, career counselling, CRM, sales, management, and operations processes & maximizing revenue generation through targeted sales efforts. I hold multiple certifications as Sales Specialist, Counselling Specialist and Finance Professional Certification, enhancing one skill at a time. Currently working as a Senior Manager at PW (PhysicsWallah), an esteemed online learning platform, where I collaborate cross-functionally to drive growth strategies and enhance client service standards. Effectively oversaw and lead a team of Quality Audit Process, Ops & Counseling team, committed to empowering students.

Experience

3 yrs 2 mos

Total Experience

Average Tenure

Current Experience

Pw (physicswallah)

4 roles

Senior Manager

Promoted

Apr 2026 – Present · 2 mos

Manager

Apr 2025 – Mar 2026 · 11 mos

Google SheetsPeople ManagementSales ProcessesCustomer Relationship Management (CRM)Business PlanningSales Operations

Associate Manager

Promoted

Apr 2024 – Apr 2025 · 1 yr

Managing team of 12, driving performance through effective coaching, mentoring, and regular feedback.
Implemented sales strategies and plans to achieve and exceed quarterly targets.
Oversaw client subscriptions and accounts, ensuring exceptional service and satisfaction
Prepared and presented sales reports to senior management, highlighting trends, performance, and areas for growth
Played a key role in hiring and onboarding new team members, enhancing team capabilities and cohesion.
Worked with marketing teams to align sales efforts with broader company goals, contributing to a cohesive strategic approach.

Managing AssociatesMicrosoft ExcelCRM DatabasesBusiness DevelopmentSales OperationsCompetitive Analysis+1

Senior Associate

Aug 2023 – May 2024 · 9 mos

Roles and Responsibilities:
Exceeded sales targets by closing multiple tickets ranging from 1lakhs,10lakhs and 30lakhs, implementing strategic sales initiatives, cultivating client relationships, and identifying new business opportunities.
Led a team of 4 members, established new methodologies and processes for quality audit in online counselling.
Developed and executed strategic plans to drive business by conducting market analysis and competitor evaluations for informed decision-making

Microsoft OfficeBusiness DevelopmentB2COperations ManagementProject ManagementGoogle Sheets+11

Byju's

Business Development Associate

Dec 2020 – Jan 2021 · 1 mo · Bengaluru, Karnataka, India · Remote

Roles and Responsibilities:
Proactively generated leads and cultivated strong client relationships to propel sales growth and expand market presence
Conducted comprehensive market research to pinpoint potential clients
Provided valuable support in sales pitches and presentations
Created reference materials to facilitate successful engagements

Solution-orientedMicrosoft OfficeBusiness DevelopmentRelationship BuildingCommunicationAttention to Detail+15

The phone support pvt. ltd.

Technical Support Engineer

Jul 2016 – Dec 2016 · 5 mos · Jaipur Area, India · On-site

Ensured proper recording and closure of 20 tickets on a daily basis
Maintained customer retention rate on above 30% and exceeded expectations
Researched, diagnosed, troubleshooted and identified solutions to resolve customer issues
Followed standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Solution-orientedRelationship BuildingCommunicationCustomer Satisfaction (CSAT)Interpersonal SkillsResolving Issues+17