Vignesh Subramanian

Business Development Executive

Chennai, Tamil Nadu, India7 yrs experience

Most Likely To Switch

Key Highlights

6 years of experience in supply chain and account management.
Proven ability to build long-term client relationships.
Expertise in SaaS solutions and customer success strategies.

Stackforce AI infers this person is a SaaS Account Manager with strong supply chain and customer relationship management expertise.

Contact

Skills

Core Skills

Account ManagementCustomer SuccessCustomer Relationship Management (crm)Business DevelopmentLogistics ManagementSupply Chain OperationsData ManagementMachine Learning

Other Skills

International Business DevelopmentMicrosoft ExcelInternational LogisticsKey MetricsOperations ManagementInternational RelationsProblem SolvingCustomer-Focused SellingGlobal BusinessCustomer BaseSales NegotiationTeamworkNegotiationProduction PlanningPre-production Planning

About

With 6 years of experience across supply chain operations and account management, I bring a unique mix of analytical thinking and people skills. I started my career working on machine learning (Non-tech) and transitioned into managing supply chains in the manufacturing space, where I learned the value of process, precision, and solving real problems under pressure. Now, as an Account Manager in a SaaS company, I work closely with clients to drive value and build long-term relationships.

Experience

7 yrs

Total Experience

1 yr 9 mos

Average Tenure

2 yrs 2 mos

Current Experience

Zoho

Key Account Manager - US

Apr 2024 – Present · 2 yrs 2 mos · Chennai, Tamil Nadu, India · On-site

Serving as the main point of contact for high-value clients in the US.
Building and nurturing strong, long-term relationships with key stakeholders.
Conducting regular check-ins and business reviews to assess client satisfaction and business needs.
Identifying opportunities to upsell and cross-sell SaaS solutions based on customer goals.
Proactively addressing client concerns and ensure a high customer retention rate.
Understanding clients’ business objectives and align our product offerings to support their success.
Developing tailored account plans and roadmaps for growth and engagement.
Working cross-functionally with Sales, Product, Marketing, and Customer Success teams to deliver a seamless customer experience.
Tracking and reporting on key account metrics (usage, engagement, renewal rates, churn risks).

Account ManagementBusiness DevelopmentCustomer Success

Nibav home lifts

Customer Relationship Manager - Malaysia & UAE

Oct 2022 – Jan 2024 · 1 yr 3 mos · Chennai, Tamil Nadu, India · On-site

Building and maintaining relationships with clients and key personnel to maximize customer success - International CRM (Malaysia & UAE).
Process implementation using SaaS tools - Salesforce CRM, Asana and Jotform.
Post sales operations that includes client onboarding, product presentation and production planning and preparing delivery timetables.
Handled team of six to ensure clients are satisfied with the services - B2B & B2C operations.
Reaching out vendors to fulfil stocks requirements.
Tracking products through depots to make sure they arrive at their destination
Managing transportation costs and vendor negotiation.
Overseeing arrival of shipments.
Weekly/monthly/quarterly report generation based on the KPIs.

Customer Relationship Management (CRM)International Business DevelopmentBusiness Development

Aaiclas

Cargo Screener

May 2021 – Oct 2022 · 1 yr 5 mos · Chennai, Tamil Nadu, India · On-site

Executed export logistics operations by screening customers air cargo shipments.
Developed customer service that decreased customer wait times and improved sales development.
Physical security procedures to detect restricted articles.
Wide exposure to transportation & supply chain activities.
Monitored packaging secured, labeled and applied postage to materials to prepare items for shipment with documentation and customs clearance.
Compared shipping orders and invoices against contents received to verify accuracy using integrated cargo management system (ICMS).
Maintained damaged goods record, backorder logs and applicable regulatory reporting.
Produced weekly status reports detailing logistic operations and problems.
Basic knowledge in SAP Material Management.

Microsoft ExcelInternational LogisticsLogistics ManagementSupply Chain Operations