Kuma Devi Pushparaj

Operations Associate

Madurai, India11 yrs experience

Key Highlights

  • Awarded Best Associate for exemplary work at Amazon.
  • Received Best Employee award for two consecutive years at Siemens.
  • Skilled in HR processes and customer service.
Stackforce AI infers this person is a skilled professional in HR and Operations Management within the IT and E-commerce sectors.

Contact

Skills

Core Skills

Human ResourcesBusiness AnalysisCustomer ServiceOperations Management

Other Skills

RecruitingHiringTrainingPerformance evaluationsHR databasesIT PresentationSalesCold CallsEmail follow-upsDocumentationMS PowerPointExcelCRM ToolPrice matchingManagement planning

Experience

11 yrs
Total Experience
2 yrs 9 mos
Average Tenure
--
Current Experience

Talentfill

Human Resources Executive

May 2023Oct 2023 · 5 mos · Chennai, Tamil Nadu, India · Hybrid

  • Recruiting, Hiring and training employees
  • Conducting performance evaluations and providing feedback to employees
  • Maintaining employee records and updating HR databases
RecruitingHiringTrainingPerformance evaluationsHR databasesHuman Resources

Karya technologies

Business Analyst

Jun 2020Mar 2021 · 9 mos · Chennai, Tamil Nadu, India

  • IT Presentation and Sales.
  • Cold Calls, Chats & Followups and Conducting Kick-off meetings.
  • Email follow-ups and Documentations like NDA, SOW and proposals.
  • MS -power point, excel, outlooks and Handling CRM Tool.
IT PresentationSalesCold CallsEmail follow-upsDocumentationMS PowerPoint+3

Amazon development centre

Senior Associate

Aug 2016Nov 2018 · 2 yrs 3 mos · Chennai, Tamil Nadu, India

  • Training of new joiners and help to achieve the organization’s goal by accepting
  • company policies, rules and regulation.
  • Price matching with all the competitors with Amazon
  • Update of new information to the management which comes during the working
  • progress which helps in the process of management planning and decision.
  • Task Distribution to other team members.
  • Responsible for implementing the existing procedures to optimize new and existing
  • processes.
  • Discusses customer issues and difficulties with the higher level and satisfy their needs
  • and ensure optimal level of customer services and collaborate with brokers,
  • stakeholders for all requests.
  • Within three months of joining I have received the “Best Associate Award” for
  • performing exemplary work to achieve the target of my team.
  • During the peak seasons I helped my team to close all the buyers’ ticket.
  • I have achieved the maximum productivity during my term.
TrainingCustomer servicePrice matchingManagement planningTask distributionProcess optimization+1

Siemens it services and solutions

Senior Associate

Dec 2008Jul 2016 · 7 yrs 7 mos · Chennai, Tamil Nadu, India

  • Received Customer Appreciation Award for providing best support to the Field
  • Received Management Appreciation Award for the performance within the team ï Given 2
  • process improvements.
  • Preparing MIS for the management when required
  • Training new joiners of MO Workflow Electricity process.
  • Handling escalations from Hand-off and Internal customers.
  • Given additional support to the people who are new to the process.
  • Awarded as Best employee of the operation for consecutive 2 years.
  • Provide day to day administrative support activities to the team and people management.
  • Process
Customer supportProcess improvementsMIS preparationTrainingEscalation handlingOperations Management

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