Jun 2020 – Mar 2021 · 9 mos · Chennai, Tamil Nadu, India

• IT Presentation and Sales.
• Cold Calls, Chats & Followups and Conducting Kick-off meetings.
• Email follow-ups and Documentations like NDA, SOW and proposals.
• MS -power point, excel, outlooks and Handling CRM Tool.

Aug 2016 – Nov 2018 · 2 yrs 3 mos · Chennai, Tamil Nadu, India

• Training of new joiners and help to achieve the organization’s goal by accepting
• company policies, rules and regulation.
• Price matching with all the competitors with Amazon
• Update of new information to the management which comes during the working
• progress which helps in the process of management planning and decision.
• Task Distribution to other team members.
• Responsible for implementing the existing procedures to optimize new and existing
• processes.
• Discusses customer issues and difficulties with the higher level and satisfy their needs
• and ensure optimal level of customer services and collaborate with brokers,
• stakeholders for all requests.
• Within three months of joining I have received the “Best Associate Award” for
• performing exemplary work to achieve the target of my team.
• During the peak seasons I helped my team to close all the buyers’ ticket.
• I have achieved the maximum productivity during my term.

Dec 2008 – Jul 2016 · 7 yrs 7 mos · Chennai, Tamil Nadu, India

• Received Customer Appreciation Award for providing best support to the Field
• Received Management Appreciation Award for the performance within the team ï Given 2
• process improvements.
• Preparing MIS for the management when required
• Training new joiners of MO Workflow Electricity process.
• Handling escalations from Hand-off and Internal customers.
• Given additional support to the people who are new to the process.
• Awarded as Best employee of the operation for consecutive 2 years.
• Provide day to day administrative support activities to the team and people management.
• Process