Abhishek Keshri

Business Development Executive

Gurugram, Haryana, India11 yrs 3 mos experience

Highly Stable

Key Highlights

Established customer success function from scratch.
Led key accounts and customer success teams.
Achieved significant business growth and customer retention.

Stackforce AI infers this person is a Customer Success Manager in the SaaS and E-commerce industries.

Contact

Skills

Core Skills

Customer SuccessStrategic RelationshipsBusiness GrowthRevenue PlanningKey Account ManagementCustomer Relationship ManagementHigh Net Worth Client Management

Other Skills

Mid-MarketGrowth StrategiesBusiness ReviewsStrategic ThinkingConsultative ApproachCustomer EngagementStrategyCustomer AdvocacyPerformance ReviewsChurn ManagementCustomer ServiceCustomer SatisfactionConflict ResolutionNegotiationSales Target Management

About

At Unicommerce, excellence in customer success and organizational growth strategies defines the core of my role. We've established a robust customer success function, introducing SOPs, revenue tracking, and mechanisms for expansion that have been pivotal in enhancing our client relationships and business outcomes. Previously, with my tenure at Xpressbees and RIVIGO, we facilitated significant business growth and customer retention, where my contribution to process and technological development played a key role. My commitment to operational effectiveness and a track record of success continues to drive my mission for customer-centric innovation and strategic development.

Experience

11 yrs 3 mos

Total Experience

2 yrs 3 mos

Average Tenure

Current Experience

Unicommerce

Manager-Enterprise Accounts and Customer Success

Oct 2021 – Jan 2025 · 3 yrs 3 mos · Gurugram, Haryana, India · On-site

Leading customer success function at Unicommerce. Have Setup customer success function from scratch, implemented sops, processes, revenue tracking and growth mechanism.

Mid-MarketStrategic RelationshipsGrowth StrategiesBusiness ReviewsStrategic ThinkingConsultative Approach+68

Xpressbees (busybees logistics solutions pvt. ltd.)

Manager Key Accounts- B2C and B2B

May 2021 – Sep 2021 · 4 mos · Bangalore Urban, Karnataka, India

Leading Ecommerce segment for south zone.Responsible for business growth,expansion, customer sucess ,process and tech development.

Mid-MarketStrategic RelationshipsGrowth StrategiesBusiness ReviewsStrategic ThinkingConsultative Approach+69

Rivigo

Lead-Key accounts & Customer Success

Jan 2017 – May 2021 · 4 yrs 4 mos · Gurgaon, Haryana, India

led Key accounts and customer success team at Rivigo. Responsible for business growth,revenue planning, customer retention, customer experience and NPS of the organziation.

Mid-MarketStrategic RelationshipsGrowth StrategiesBusiness ReviewsStrategic ThinkingCustomer Engagement+64

Oyo rooms

Key Accounts

Jan 2016 – Jan 2017 · 1 yr · Gurgaon, India

Consultative ApproachCustomer EngagementCustomer AdvocacyPerformance ReviewsChurn ManagementConflict Resolution+47

Standard chartered bank

Manager Priority Banking

Aug 2013 – Dec 2015 · 2 yrs 4 mos · Gurgaon, India

Acquisition & Servicing of High Net Worth customers.
Portfolio management.
Achieving the Business targets assigned in terms of cross selling, enhancing and upgrading the High Net Worth relationships.
Profiling customers and providing financial planning & investment advice to the clients.
Ensuring the highest level of service to the clients.
Sales targets spread across Liabilities, Retail Assets & Business Banking.
Market scoping and identifying the potential customers jointly with branch banking team.

Performance ReviewsConflict ResolutionNegotiationCSMOperational ExecutionConflict Management+23

Aditya birla group

Mangement Trainee

Apr 2012 – Jun 2012 · 2 mos · NCR

i was responsible to analyse the factors affecting purchase of cment for small builder segment and was responsible to suggest strategies to penetrate ultratech as premium brand cement amongst small builders.

Customer InteractionBuild Strong RelationshipsCustomer RequirementsClient RelationsBuilding TrustDiplomacy