Dec 2020 – Feb 2025 · 4 yrs 2 mos

• As the primary point of contact for a high-value portfolio of multifamily clients across DFW, I led full-cycle consultative engagements focused on long-term success, strategic adoption, and measurable ROI. I partnered with stakeholders to craft tailored digital strategies that increased lead quality, improved conversion, and elevated online presence through solutions like PPC, geofencing, AI automation, and social campaigns.
• I consistently ranked among the top regional performers, achieving 150% of my YTD quota in 2024 (36% net revenue growth) and 126% in 2023. Beyond initial sales, I acted as a trusted advisor—delivering campaign insights, retention strategies, and growth opportunities that resulted in strong client adoption and long-term renewals.
• Platforms used: Salesforce, RealPage, ALN, PowerBI

Jun 2020 – Dec 2020 · 6 mos

• Partnered closely with clients to audit performance and optimize marketing strategy based on data and ROI trends. Delivered tailored insights, usage recommendations, and retention strategies that improved customer satisfaction and platform value. Collaborated cross-functionally with sales and product teams to identify upsell opportunities and inform client roadmaps.

Feb 2019 – Feb 2020 · 1 yr · Frisco, Texas

• Recognized for highest closing ratio within Embrey Management Services for 2019 2nd Quarter. My first step is to receive all prospects with professionalism and joy! This positive mental attitude helps to facilitate a competitive and encouraging sales environment which resulted in 50% occupancy 3 months earlier than projected for this new 2019 Lease-Up. I take advantage of the opportunity to continue to develop my conflict resolution by resolving all conflict and lease violations through verbal and written communication.

Jul 2017 – Feb 2019 · 1 yr 7 mos · Plano

• Focused on building relationships with current and future residents to open airways of communication and resolving any issues. Awarded Gables Sales Competition Winner for most move-ins in 2018 4th Quarter amongst national competition of 324+ units. Utilized Insite and Yardi for all leasing financial and organizational needs. Assisted prospects in uncovering concrete desires and needs for living spaces.

Mar 2016 – Jun 2017 · 1 yr 3 mos

• Incorporated personalized time with each client to conclude the most suitable residence to fit short term and long term needs. To set at ease I presented a competent, considerate, and perceptive response to the desires of my clients. Worked through multiple streams (i.e Yardi, Entrata, EntrataCore) to ensure messages and resident requests were correct and timely for appropriate partners and parties. Preserved customers privacy when handling and detailing personal information for legal documentation.

Jul 2013 – Mar 2016 · 2 yrs 8 mos · Dallas, Tx

• Developed relationships with returning customers while providing excellent customer service focused on catering to customer preferences. Maintained a safe and enjoyable environment to increase customer retention.

Jun 2013 – Sep 2013 · 3 mos · Dallas/Fort Worth Area

• Created format for monthly and welcome newsletters. Helped consolidate information and text for new website. Handled all social media pages including Facebook, Twitter, Instagram and LinkedIn. Used Facebook Analytics to track number of Follows and Likes per post. All content created and managed to stay relevant to the company's position in the Outdoor Advertising Industry.

May 2013 – Jun 2013 · 1 mo

• Door to door sales. Had control and coverage over new territory in DFW area of about twenty to forty leads every two weeks and averaged three to four sales per territory. Learned valuable leadership skills and how to read and react to different impulses. Maintained a professional and empathetic response to the needs of various customers.

Nov 2011 – May 2013 · 1 yr 6 mos

• Recognized as Employee of the Month - January 2013 for friendliness towards customers, teamwork, taking initiative, and great communication skills. Different roles:
• Cashier- Took orders correctly. Handled money and transactions efficiently
• Expo- Made certain that meals were delivered as ordered in a timely manner.
• Greeter- Welcomed customers as they walked in and ensured they had a pleasant dining experience.
• Kept a positive attitude and maintained a sense of urgency to encourage a satisfying work experience

Aug 2011 – May 2012 · 9 mos

• Answered phone calls, set up appointments, handled transactions
• Maintained a sanitary and enjoyable environment for guests
• Skillfully applied sunless spray tan to clients