Kalyan S.

Customer Success Manager

Singapore, Singapore6 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Closed multiple high-value deals exceeding $6.5M in revenue.
Successfully managed 80 enterprise accounts with high ACV.
Executed impactful marketing initiatives in the EU market.

Stackforce AI infers this person is a SaaS expert with strong capabilities in business development and customer success.

Contact

Skills

Core Skills

Business DevelopmentCustomer SuccessMarketingPartner ManagementSalesLead Generation

Other Skills

New Business DevelopmentMetrics-Driven Decision MakingPartner Relationship ManagementSocial Media MarketingSales ProspectingABMMarketing Campaign PlansRelationship Building & Stakeholder EngagementChurn Analysis & Risk MitigationForecasting & Deal ManagementMarketing Event PlanningContent Management Systems (CMS)MDFCustomer Lifecycle ManagementTechnical Enablement

About

Experienced professional with a demonstrated history of working in the IT SasS industry. Skilled in Business Development, Customer Success, Renewals, Customer Relationship Management (CRM).

Experience

6 yrs 5 mos

Total Experience

3 yrs 3 mos

Average Tenure

4 yrs 3 mos

Current Experience

Cloudflare

2 roles

Customer Success Manager

Jan 2026 – Present · 5 mos

Business Development Enterprise

Feb 2021 – Dec 2024 · 3 yrs 10 mos · Singapore · On-site

Manage 80 enterprise customer accounts with an annual contract value (ACV) between $80K and $120K while exceeding New business opportunity and pipeline quotas (170% and 120%, respectively) for 10 consecutive quarters
Closed four $1M+ deals and eight $300K deals, contributing over $6.5M in revenue from both Named and Digital native markets
Worked cross-functionally with GTM teams including Sales, Product, and Solutions Engineering to bridge pre- and post-sale strategies
Partnered with internal teams to address at-risk accounts, share customer feedback, and ensure timely issue resolution, reducing churn risks
Created and analyzed monthly reports on renewals, adoption, and churn, improving renewal forecast accuracy and increasing product adoption

New Business DevelopmentMetrics-Driven Decision MakingBusiness DevelopmentCustomer Success

Freshworks

2 roles

Partner Marketing Specialist

Promoted

Aug 2018 – Jun 2020 · 1 yr 10 mos · India · On-site

Execute multi-channel marketing initiatives and high-impact events to enhance engagement and pipeline growth in the EU market
Utilize Marketo, Freshmarketer, and Power BI to track performance, refine strategies, and maximize ROI
Collaborate with Channel Sales, Product, and Pre-sales teams while overseeing MDF budgets to drive targeted regional impact
Manage webinars, roadshows and large-scale events, and enhance partner engagement to drive revenue growth

Partner Relationship ManagementSocial Media MarketingMarketingPartner Management

Sales Development Representative

Feb 2018 – Jul 2018 · 5 mos · India · On-site

Generate leads and built pipeline for market expansion and business growth via personalised messaging, drip campaigns, cold calling and social channels
Surpassed monthly quotas (108% in Q1-2018, 130% in Q2-2018) through strategic territory management

New Business DevelopmentSales ProspectingSalesLead Generation