Sep 2020 – Apr 2021 · 7 mos

• Leadership Performance
• Recruited and onboarded 6 SEs during 2020, sourcing half directly
• Retained all existing team members during transition to remote work with COVID
• Implemented standardized buddy program for successful onboarding of new hires
• Led cross-functional project to improve SE & Sales engagement process (SFDC integration) and enhance metrics available
• Individual Performance
• Presidents Club 2020
• #1 performer on global SE team
• $3.54MM ARR contributed in 2020

Oct 2019 – Sep 2020 · 11 mos

• Leadership
• Served as interim manager for global team during leader absence
• Individual Performance
• Presidents Club 2019
• #1 performer on global SE team
• $2.92MM ARR contributed in 2019

Mar 2019 – Oct 2019 · 7 mos

• Individual Performance
• Second Sales Engineer in US
• Defined and documented departmental SOPs for new team
• Promoted from supporting Commercial to Enterprise accounts within 5 months

May 2016 – Mar 2019 · 2 yrs 10 mos · San Diego County, California, United States

• Drove sales engagements forward with Fortune 500 clients by analyzing business processes, documenting cross-functional requirements, and providing tailored solution recommendations.
• Supported sales executives in requirements gathering, solution scoping, sales presentations, and SOW creation.
• Aided the organization in sales and technical strategy during Ricoh USA’s roll-out of Laserfiche as new product offering. Brought in 3 of the first 4 Laserfiche contracts nationally within first 12 months.

Jun 2015 – May 2016 · 11 mos · San Diego County, California, United States

• Accomplishments:
• Delivered 100% increase in new contracts within current customer base over a 6 month period.
• Established a corporate database of client profiles and data.
• Position Highlights:
• Built and maintained trusted relationships with enterprise clients to promote client success, retention, and business development.
• Identified expansion and growth opportunities within existing accounts and worked opportunities through to close, including: defining solution scope, writing proposal, delivering proposal presentations, and negotiating contract terms.
• Defined and oversaw marketing campaigns to strengthen client engagement and drive net-new business.

Jul 2014 – Jun 2015 · 11 mos · Los Angeles Metropolitan Area

• Sales Engineer Accomplishments:
• Led RFP technical response strategy for strategic new business acquisition, winning high six-figure to seven-figure contracts including a State-wide preferred vendor contract and a campus-wide shared-services contract with a prominent UC school.
• Built and presented dozens of custom software demonstrations during presales process with >50% win ratio on net-new opportunities.
• Developed and delivered 10+ courses and 40 hours of content for Spanish-language technical training program. Trained 50+ engineers in Costa Rica and Mexico over 3 weeks.
• Team Lead Highlights:
• Established project priorities for team of 10 sales engineers, approved and managed team workload, and mentored junior team members to foster success.
• Managed team-produced written responses to RFPs/RFIs to ensure technical accuracy and consistent voice.
• Served as primary consultant and technical authority for strategic client-led implementation projects.

Jul 2013 – Jul 2014 · 1 yr · Los Angeles Metropolitan Area

• Led discovery, requirements gathering, and solution strategy for sales prospects and existing accounts.
• Analyzed and redesigned internal sales project management process to improve cross-departmental communication, increase efficiency, automate procedures, and deliver new insights to employee contribution during sales process.
• Coordinated and developed content for 3 new training courses for international Laserfiche Empower Conference.
• Designed and maintained organization's first set of 3 core Spanish-language software demonstrations, to drive business development in Latin America.