Dec 2025 – Present · 5 mos

Oct 2024 – Dec 2025 · 1 yr 2 mos

• Led global strategy and execution for Remote Gate Management (RGM) and yard automation programs across AMZL, APP, EU, and 3P networks. Drove multi-million-dollar CAR investments and operational integrations to enhance visibility, safety, and throughput across both 1P and 3P business lines.
• Owned end-to-end portfolio design and implementation for externalized ALPR, LiDAR, and AI-based yard technologies.
• Secured over $3M in program funding across four business lines and delivered measurable improvements in trailer flow time, yard security, and staffing efficiency.
• Built and scaled cross-functional partnerships with WWPEI, TIE, SSD, and GREF to standardize technology deployment.
• Managed technical and operational integration between site leaders, PMTs, and vendor partners, ensuring consistent data-driven execution.

Jul 2022 – Oct 2024 · 2 yrs 3 mos

• Founded and scaled the Nodal Onboarding Academy (NOA), Amazon’s North American driver training network supporting over 10,000 associates annually. Oversaw a team of 150+ trainers across multiple regions and redefined the standard for how field learning and certification were delivered.
• Reduced DQF administrative processing time from 26 days to 14.6 days, cutting inefficiencies across the candidate pipeline.
• Launched the NOA’s full 6-week cohort model, ensuring consistency in training outcomes and improving associate retention and readiness.
• Led reorganization and integration of the Driver Training Team under the new Associate Learning & Development pillar.
• Designed and implemented standardized reporting dashboards (WBR, scorecards, utilization trackers) now used network-wide.
• Mentored and promoted dozens of leaders into Amazon’s next generation of field training managers.

Oct 2021 – Jul 2022 · 9 mos

Jun 2021 – Oct 2021 · 4 mos

Dec 2019 – Jun 2021 · 1 yr 6 mos

• Ran DSC3 as the #1 Cost (TPH) site in the network throughout 2020. DSC3 was ranked #1 31 out of 52 weeks in 2020, ranked #2 12 out of 52 weeks, and was able to never leave the top 8 sites in the network only experiencing 2 weeks out of the top 5 (WK51/WK52).
• Lead and supervise a team of Shift Managers/Operations Managers and associates in outbound/inbound operations.
• Responsible for the overall safety, quality, performance and customer experience of the site.
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
• Strategic planning and forecasting; appraise performance, resolve problems; and address staffing needs.
• Mentor, train and develop teammates for career progression and learning
• Ability to develop and share best practices across the shifts and network.

Sep 2019 – Dec 2019 · 3 mos

• Oversee the delivery of Amazon orders to customers
• Build, optimize, and assign delivery routes on your shift
• Communicate with and respond to Amazon Customer Service associates on delivery exceptions and requests
• Support Amazon operations leadership team in daily operations management of the delivery station, including route assignment, leading meetings, and communicating with internal and external suppliers.
• Troubleshoot problems through to resolution, escalating as necessary
• Review and update SOPs as required
• Participate in Lean/Kaizen, Black Belt, and other Operational Excellence initiatives
• Ensure compliance throughout the site to global process standards and work on continuous improvement initiatives

Sep 2018 – Sep 2019 · 1 yr

• · Cultivate and sustain a safe environment, high-quality customer delivery, professional driver experience, and a positive culture.
• · Drive process-improvement efforts and the implementation of both business processes and technical solutions.
• · Champion excellent driver and customer experience while continuously improving Amazon’s last mile on road performance. Be a subject matter expert for all Delivery Associates and Delivery Service Partners process areas.
• · Manage Associate training processes and on road audit mechanisms for Delivery Associates.
• · Participate in negotiations for Delivery Service Partners dispute resolution, specifically approving payment, determining payment adjustments where appropriate, and managing the DSP invoice process.
• · Partner with regional Fleet Management leadership to validate vehicle demand and road worthiness and general compliance to the Fleet Management Program.
• · Lead daily SUMs with the DA population to drive quality and engagement.
• · Execute DA scheduling strategy through optimization of delivery route assignment.
• · Oversee response to customer/TOC escalations.
• · Monitor Driver staffing and fleet pipeline to ensure sufficient capacity.

Nov 2016 – Sep 2018 · 1 yr 10 mos

• BWI4 Away Team (October 2017), prepping seasonal associates for peak.
• Provided Peak coverage as shift lead. Recorded all metrics for daily calls, provided assistance to ship clerks/OB dock management, and assisted in scheduling associate daily duties.
• Developed and rolled out a CPT trailer pool tool in Excel to all sites in the Sunshine Region. The tool is currently in use daily by all of the TOM teams in that region.
• Oversee Safety for the TOM team at CAE1, ensuring all safety trainings are complete for the entire team and bringing forth and rolling out new safety initiatives in-site and in the yard.
• Maintain yard accuracy, correspond with multiple shipping companies and their contacts, facilitate the relationship between the yard team and the IB and OB FC teams, and assist in off-site yard operations.

Mar 2014 – Nov 2016 · 2 yrs 8 mos

• Support and work in the department as required
• Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers
• Providing vacation coverage for Area Managers
• Providing policy follow-up, attendance tracking (duties do not extend to discipline)
• Tracking and reporting of ATS/labor hours
• Assisting the floor as an associate resource, training associates and verifying SOP compliance
• Ensuring successful area performance, through tracking, reporting and feedback of associate performance
• Participating in Operational Excellence initiatives in some capacity
• Filling in as needed with production duties
• Fully understanding workflow and daily production goals
• Reviewing and updating SOP as required
• Assisting in keeping work area clean and organized
• Identifying and addressing safety hazards within the work area
• Coaching associates to work safely at all times
• Participating in safety initiatives
• Referring all job injuries immediately to area manager