Sep 2024 – Apr 2025 · 7 mos

• As a Sr Strategic Customer Success Architect, I am responsible for spearheading digital transformation initiatives and ensuring customer success through strategic cloud adoption strategies. My role bridges the gap between business objectives and technical solutions, driving innovation and excellence in client engagements.
• Key Responsibilities:
• Digital Transformation Leadership: Lead clients in successful digital transformations leveraging Microsoft Azure, resulting in substantial efficiency gains, operational improvements, and revenue growth. Develop and execute tailored cloud solutions aligned with client business goals.
• Customer Success and Advocacy: Serve as a trusted advisor to C-suite executives and key stakeholders, guiding them through complex technology landscapes and ensuring alignment with strategic business objectives.
• Strategic Partnership and Revenue Growth: Establish and nurture strategic partnerships within the Microsoft ecosystem, driving Azure growth.
• Team Leadership and Development: Mentor and develop cross-functional teams, fostering a culture of continuous improvement and readiness.
• Operational Excellence and Risk Management: Monitor operational metrics and implement strategies for continuous team improvement, advocating for resources and support to enhance team collaboration and efficiency.
• Innovation and Thought Leadership: Drive innovation in cloud solutions and architecture, leveraging emerging technologies and best practices to deliver cutting-edge solutions.

Jul 2022 – Sep 2024 · 2 yrs 2 mos

• As a Customer Success Architect, I am responsible for spearheading digital transformation initiatives and ensuring customer success through strategic cloud adoption strategies. My role bridges the gap between business objectives and technical solutions, driving innovation and excellence in client engagements.
• Key Responsibilities:
• Digital Transformation Leadership: Lead clients in successful digital transformations leveraging Microsoft Azure, resulting in substantial efficiency gains, operational improvements, and revenue growth. Develop and execute tailored cloud solutions aligned with client business goals.
• Customer Success and Advocacy: Serve as a trusted advisor to C-suite executives and key stakeholders, guiding them through complex technology landscapes and ensuring alignment with strategic business objectives.
• Strategic Partnership and Revenue Growth: Establish and nurture strategic partnerships within the Microsoft ecosystem, driving Azure growth.
• Team Leadership and Development: Mentor and develop cross-functional teams, fostering a culture of continuous improvement and readiness.
• Operational Excellence and Risk Management: Monitor operational metrics and implement strategies for continuous team improvement, advocating for resources and support to enhance team collaboration and efficiency.
• Innovation and Thought Leadership: Drive innovation in cloud solutions and architecture, leveraging emerging technologies and best practices to deliver cutting-edge solutions.

Jul 2019 – Jun 2022 · 2 yrs 11 mos

• As a Customer Success Manager , I am the central point of contact for my customers, working with contacts from Business Decision Makers to IT staff, to help reduce competitive risk, ensure optimal usage of existing workloads, and align solutions to address current and future business objectives and challenges.
• Key responsibilities -
• 1. Helping customers realize the full business value from the investments they’ve made
• 2. Provide expert, proven guidance on how to deploy Microsoft technologies
• 3. Being a single point of contact for technology utilization and value realization
• To meet these needs, Microsoft lays out three stages where I helps achieve value for customers.
• 1. Envisioning — Plan for a successful rollout
• 2. Onboarding — Move to the cloud with confidence
• 3. Driving Value — Realize business value faster

May 2017 – Jun 2019 · 2 yrs 1 mo

• Data and AI Technical Solution Specialist, working with APAC customers assisting them in their Digital Transformation journey of moving into Azure Cloud using Microsoft's Data and AI Solutions offerings. I work extensively on Data Warehousing, Business Intelligence, Advanced Analytics, Cognitive Services, Big Data, Power BI etc. I have strong technical experience in IT and passion for resolving complex problems or business challenges through innovation to fulfil customer's requirements with the help of Microsoft Cloud technology.

Sep 2016 – May 2017 · 8 mos · Sydney, Australia · On-site

• During my tenure at Unisys, I played a pivotal role in driving impactful outcomes across various projects for government clients, including the New South Wales (NSW) government:
• Integrated diverse data sources into dynamic Tableau dashboards, enabling real-time decision-making and enhancing data accessibility.
• Developed dashboards and reports using reporting tools like Tableau to visualize key metrics and trends in healthcare operations, facilitating strategic planning and operational improvements.
• Conducted data analysis and created insightful reports supporting decision-making processes, leveraging tools to present actionable insights to senior management and stakeholders.
• Collaborated closely with stakeholders to refine data integration strategies, ensuring seamless analysis across various systems and improving data quality.
• Led initiatives to streamline processes and enhance user experience.
• Mentored and coached team members to improve analytical and reporting skills, fostering a culture of continuous improvement and teamwork within the organization.
• Proactively monitored and resolved incoming tickets, maintaining high levels of operational readiness and customer satisfaction.
• Engaged actively in Change Advisory Board (CAB) meetings, advocating for efficient change management practices and ensuring smooth implementation of team initiatives.
• Supported ongoing Business-As-Usual (BAU) activities, fostering a culture of continuous improvement and operational excellence within the team.

Apr 2016 – Sep 2016 · 5 mos · North Sydney, New South Wales, Australia · On-site

• Managed a team responsible for gathering business requirements and preparing reports, ensuring seamless alignment with technical project implementations. Led the collection of software requirements and collaborated closely with development teams using detailed Business Requirement Specifications.
• Analysed and meticulously presented data reports from the NSW Health Data Warehouse (EDWARD) in monthly and quarterly reports for review by the Leadership Team, enabling informed decision-making and strategic planning.
• Reviewed technical requirements to align with the organization's overarching data strategy and goals, ensuring consistency and effectiveness in project outcomes.
• Led team efforts in conducting thorough User Acceptance Testing (UAT), ensuring the timely and high-quality delivery of solutions that met stakeholder expectations.
• Coordinated workshops, training sessions, presentations, and knowledge enablement sessions to effectively communicate project changes, their impact, and enhance team proficiency.
• Established and maintained robust communication channels as the primary liaison between senior management, key team members, and stakeholders, fostering collaboration and alignment on project milestones and deliverables.

Oct 2015 – Apr 2016 · 6 mos · Sydney, Australia · On-site

• Presented diverse data in comprehensive reports for the Telecommunication Ministry, enabling informed forecasts for Disconnection and Management Programs.
• Developed automation solutions and enhanced data analysis efficiency by designing ETL processes and creating analytical reports, leading to more informed decision-making across multiple client projects.
• Enhanced data integration strategies, facilitating simultaneous analysis from new and legacy environments and delivering actionable insights to management through Tableau dashboards.
• Developed plans for verification and validation of requirements at all levels, ensuring solutions met user expectations and business needs.
• Facilitated effective communication channels with senior managers, key team members, and stakeholders, ensuring alignment of technical requirements with business objectives and driving improved project outcomes.
• Automated manual processes, significantly reducing time and resources required for data analysis and reporting tasks, thereby improving operational efficiency.
• Provided comprehensive training and support to teams on new technologies and processes, ensuring successful adoption and enhancing overall productivity and operational effectiveness.
• Supported production and enhancement of the Call Management Tool using Microsoft Access with VBA, improving communication records for Medical Alarm Users during the transition to NBN.

Jul 2014 – Sep 2015 · 1 yr 2 mos · Chandigarh Area, India

• Work in different phases of the project development cycle like requirement gathering, design, development, testing, debugging, deployment and on-going support along with continuous interactions with the client for complex requirements gathering; then designed and documented the application.
• Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.
• Identifying new opportunities to increase efficiency and performance while managing vendor, customer and stakeholder relationships.
• Automating manual and paper-based processes and writing up user training materials.
• Create database objects such as tables, views, stored procedures, Triggers, Identify columns for Primary Keys , user defined functions, Entity Relationship (ER) Diagrams to provide custom functionality as per the specifications.
• Design, Develop and Deploy SSIS Packages. Identify and write best possible code in case of new deployments or rewriting optimized code when migrating to newer version of SQL Server.
• Created new tables, stored procedures, views, data conversions to form a normalized database structure. Created SQL scripts for scheduling.
• Coordinated with the front-end developer to put in the business rules. Created procedures for verification and validation of the business rules at the backend at the time of entering data.
• Involved in strong data analysis for high volumes of data from variety of sources like flat files, excel, csv and database
• Develop automation test scripts(using Selenium and C#), test plans, test suites, test scripts; extensively involved in UAT, performance , regression , black box and white box testing.
• Select and develop appropriate test automation tools, applying the latest techniques in test automation; e.g., data-driven testing. Use risk-driven techniques to develop, maintain, and execute automated test suites for various Software products; i.e., perform automated dynamic testing.

Dec 2013 – Jun 2014 · 6 mos · Chandigarh Area, India

• Customized the Master Page and CSS files for branding and to provide the portal with a consistent look and feel.
• Interacting with the client for requirements gathering, designing and documenting the application specifications ensuring the approach is simple, accurate and robust.
• Communicate complex business problems and solutions to the target audience in a simple and effective manner.
• Worked to automate repetitive tasks and processes in order to maximize performance.
• Participate in discussions involving the application creation and understand the requirements and provide the back-end functionality for the applications. Coordinated with the front-end developer to put in the business rules. Created procedure to check some of the rules and validations at the backend at the time of entering data.
• Responsible for creating the HTML 5 reports and formulating analysis of data for reports. Used JavaScript to add additional functionality to some custom web pages. Worked extensively with CSS and custom site definitions to customize the look and feel of the websites.
• Involved in database testing; validating reports on IPad; creating and maintaining database in SQL Server
• Involved in unit, module and acceptance testing; modified few modules according to the user specification after user acceptance testing and preparing changes document for the application.

Jan 2013 – Nov 2013 · 10 mos

• Involved in importing and exporting data between different sources like Access/Excel/CSV etc. using SSIS/DTS utility.
• Involved in ETL processes to migrate and synchronize data to and from different databases.
• Involved in transforming data from one server to other servers using tools like Bulk Copy Program (BCP), and SQL Server Integration Services (SSIS) (2005/2008).
• Created analytical reports and dashboards for business users on monthly, quarterly and yearly basis.
• Used JavaScript to add complex functionality to custom web pages to enhance user experience.

Sep 2011 – Apr 2016 · 4 yrs 7 mos

Sep 2011 – Dec 2012 · 1 yr 3 mos · Jaipur Area, India

• Involved in analyzing, designing, developing, installing, configuring and deploying MS SQL Server suite of products with Business Intelligence in SQL Server Reporting Services 2005/2008/2010, SQL Server Analysis Services of 2005/2008/2010 and SQL Server Integration Services.
• Extensively involved in writing T-SQL Queries, sub-queries and complex joins for generating complex stored procedures, triggers, user-defined functions and views, along with error and event handling: Break Points, Check points and Logging.
• Supported team in resolving SQL Reporting services and T-SQL related issues and Proficient in creating different types of reports using MS office tools.
• Experience in using SSIS tools like Import and Export Wizard, Package Installation, and SSIS Package Designer.
• Involved in creating different surveys, blogs and quizzes. Also, responsible for creating adhoc reports, analyzing data and finding trends and maintaining document repositories using share point.