Oct 2024 – Apr 2025 · 6 mos · On-site

• Reported directly to the Director of Operations and supported sales strategy execution.
• Trained, coached, and onboarded new sales representatives, including supervision during initial field shifts.
• Audited sales representatives and completed structured coaching and performance reports.
• Produced sales demonstrations in the field to support team training and target achievement.
• Prepared schedules, confirmed shifts, and managed timesheet updates.
• Maintained and updated daily sales trackers and scorecards to monitor performance and task
• completion.

Feb 2024 – Oct 2024 · 8 mos · On-site

• Promoted and sold telecommunications mobility and home service solutions to new and existing customers.
• Responded to customer inquiries regarding products, services, billing, and plan features.
• Conducted needs assessments to recommend suitable service solutions.
• Achieved and exceeded individual sales targets through proactive outreach and communication.
• Performed basic analysis of customer usage to identify upselling opportunities.
• Maintained accurate customer records and protected company and client brand standards.
• Assumed full ownership of customer service requests, including billing and service-related issues, ensuring timely resolution and customer satisfaction

Dec 2021 – Apr 2023 · 1 yr 4 mos · Vadodara, Gujarat, India · On-site

• Managed digital marketing and web development accounts for multiple domestic and
• international clients, ensuring alignment with business goals and market positioning.
• Engaged with clients to assess business requirements, identify challenges, and recommend
• tailored digital marketing and web solutions to improve ROI.
• Developed and presented proposals, campaign plans, performance reports, and strategy decks
• for client review and approval.
• Coordinated with internal execution teams and client stakeholders to ensure timely delivery of
• campaigns and projects.
• Monitored campaign timelines, billing cycles, and project milestones, ensuring compliance with
• agreed deliverables.
• Identified and executed up-selling and cross-selling opportunities, contributing to account
• growth and long-term client relationships.
• Conducted market, consumer, and competitor research to recommend innovative digital
• initiatives that improved lead generation and visibility.
• Handled client escalations and issue resolution, ensuring customer satisfaction and retention.
• Guided design and creative teams on content, campaign ideas, and branding alignment.
• Used tools such as Google Analytics, Excel, and MS Office to analyze performance data and
• generate actionable insights.
• Managed multiple client projects simultaneously while maintaining quality standards and
• meeting deadlines.

Jun 2021 – Dec 2021 · 6 mos · Vadodara, Gujarat, India

• Identified and researched business development prospects by analyzing market trends, student
• demand, and partnership opportunities.
• Conducted market and competitor research to assess industry trends and identify growth
• opportunities.
• Collected and analyzed consumer, client, and student enrollment data to support business and
• marketing decisions.
• Built and managed strategic relationships with partner organizations, consultants, and
• educational institutions.
• Collaborated with internal teams to design and execute marketing campaigns, promotional
• strategies, and outreach initiatives.
• Prepared research reports, business proposals, and presentations summarizing market insights
• and recommendations for management.
• Represented the organization at education fairs, seminars, and webinars to generate qualified
• leads.
• Supported strategic planning and expansion initiatives through data-driven analysis.
• Contributed to the enhancement of CRM systems and internal databases to improve lead and
• partnership management.

Dec 2019 – May 2021 · 1 yr 5 mos · Vadodara, Gujarat, India · On-site

• Identified and solicited potential clients through cold calling, email campaigns, LinkedIn
• outreach, and industry networking events.
• Researched target companies, decision-makers, purchasing processes, and business needs to
• position VoIP and SaaS-based telecom solutions effectively.
• Engaged with business clients to assess communication and technology requirements and
• recommend customized solutions.
• Delivered live product demonstrations and technical presentations via Zoom, Microsoft Teams,
• and in-person meetings.
• Prepared proposals and presentations in coordination with pre-sales and product teams.
• Negotiated pricing, contractual terms, and service-level agreements (SLAs) and followed through
• on purchase orders and invoicing.
• Generated and maintained structured lead databases through online research and prospect
• shortlisting.
• Managed lead nurturing, follow-ups, and client engagement until deal closure.
• Coordinated with finance teams to ensure PI acceptance and timely payment (LC/TT).
• Maintained accurate CRM records, including leads, pipeline status, and conversion metrics.
• Supported marketing initiatives by inviting prospects to webinars, product launches, and
• promotional events.
• Prepared sales performance and pipeline reports for senior management.
• Stayed updated on VoIP industry trends, competitor offerings, and emerging technologies to
• strengthen market positioning.

Jun 2019 – Dec 2019 · 6 mos · Greater Vadodara Area

• Handled inbound customer service inquiries and issue resolution.
• Maintained service quality standards and customer satisfaction.
• Created standardized canned response templates adopted by the team.
• Assisted in onboarding and training new team members.