Nikhil Umap

Operations Associate

Mumbai, Maharashtra, India3 yrs 3 mos experience

Key Highlights

Exceptional customer service during FIFA World Cup-2022.
Strong expertise in customer engagement and management.
Diverse skill set in operations and business development.

Stackforce AI infers this person is a Customer Experience Specialist with a strong background in Operations and Event Management.

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Skills

Core Skills

Customer Service ManagementCustomer Engagement

Other Skills

Business DevelopmentNew Business DevelopmentBusiness StrategyBusiness AnalysisReal EstateReal Estate TransactionsCommercial Real EstateReal PropertyProject ManagementTeamworkTeam BuildingInvestment PropertiesData AnalysisData EntryCustomer Service

Experience

3 yrs 3 mos

Total Experience

1 yr 4 mos

Average Tenure

6 mos

Current Experience

Credit one bank

Operational Specialist

Dec 2025 – Present · 6 mos

Airbnb

Operational Specialist

Feb 2024 – Nov 2025 · 1 yr 9 mos

Qatar railways company (qatar rail)

Customer Experience Agent

Aug 2022 – Aug 2023 · 1 yr · Qatar

Worked and delivered the best customer service during FIFA World Cup-2022 in Qatar
Provided Customer Mobility Assistance In Doha Metro.
Following company procedures and SOPs during different scenarios.
Played an important role during critical emergency situations, station evacuation, Positive code foxtrot(fire) in
station, Medical emergency, Lost/Separated Child etc.
Participating in operational training & exercises as required.
Comply with the requirements of the company safety policy & safety management system.
Report any issues relating to non compliance of operational & safety standards, procedure & work instructions.
Adhering to the Customer Experience & Customer Relation Strategies that focus on delivering a world class
service.

Customer Service ManagementCustomer Engagement