May 2024 – Mar 2025 · 10 mos · Mumbai, Maharashtra, India · Remote

• As the Growth Head at Adapt Wellness, I drive strategic initiatives to expand our reach and impact in the mental health sector. With a focus on student wellness, I lead efforts in scaling our services, including 1-on-1 counselling, workshops, and tech-enabled solutions. My role involves forging partnerships with academic institutions, analyzing data to enhance our offerings, and promoting mental health awareness to empower students across India.

Nov 2023 – Aug 2024 · 9 mos · Thane, Maharashtra, India · Remote

Apr 2023 – Aug 2023 · 4 mos · Hyderabad, Telangana, India · On-site

• As an accomplished Growth Leader at CareerX Club, I spearheaded the strategic establishment of the B2C funnel, propelling business expansion across India. I took the initiative to build and mentor a high-performing team, enhancing their capabilities to drive growth. In addition, I meticulously optimized both organic and marketing funnels to maximize our reach and impact.

Jan 2023 – Jun 2025 · 2 yrs 5 mos

May 2022 – Mar 2023 · 10 mos · Bengaluru, Karnataka, India

• Exceeded Targets and Team Empowerment: Consistently achieved and surpassed set targets by implementing effective strategies and providing comprehensive training to the team. Led by example, empowering team members to excel and achieve their own goals.
• Strategic Leadership in New Category: Spearheaded sales efforts for a nascent category, successfully establishing a strong foundation for growth. Leveraged market insights and innovative approaches to position the category for success, resulting in revenue generation exceeding 1 crore within just 7 months.
• Program Enhancement and Scaling: Played a pivotal role in refining and scaling the program, utilizing insights from hands-on experience and team collaboration. The program's improvements not only boosted revenue but also enhanced its overall impact and reach.

Mar 2020 – May 2022 · 2 yrs 2 mos · Thane, Maharashtra

• Drove B2B and B2C Growth: Successfully spearheaded B2B sales efforts and established B2C sales channel from inception. Played a pivotal role in training teams for both segments, contributing to the company's diversified revenue streams.
• Target Overachievement and Client Nurturing: Surpassed first-year targets by building strong client relationships and delivering value-driven solutions. Skillfully nurtured client partnerships, leading to enhanced satisfaction and repeat business.
• Exponential Target Scaling: Doubled targets in subsequent years, fueling substantial income growth. Implemented strategic initiatives and refined sales processes to achieve remarkable sales milestones.
• Holistic Responsibility for Success: Managed finances and customer support functions, ensuring seamless operations and exceptional client experiences. Contributed to overall company success by effectively aligning diverse functions towards common goals.

Mar 2019 – Feb 2020 · 11 mos

• Spearheaded the development of an innovative career assessment product tailored for school children.
• Collaborated effectively within a 4-member cross-functional team to analyze and resolve intricate technical challenges.
• Facilitated seamless communication and synergy between technical and product teams, expediting project milestones and contributing to the formulation of technical standard operating procedures (SOPs).

Apr 2017 – Mar 2019 · 1 yr 11 mos

• Directed a team of 21 agents, overseeing client interactions across diverse key performance indicators (KPIs) and leading impactful client calls.
• Orchestrated a remarkable reduction in Average Handling Time (AHT), optimizing it from 1200 seconds to an impressive 450 seconds.
• Pioneered a project streamlining the management of customer complaints, resulting in enhanced operational efficiency.
• Achieved noteworthy improvement in Level 1 (L1) issue resolution percentage within a span of a month.
• Distinguished as the senior Team Leader, played a pivotal role in mentoring fellow Team Leaders, identifying and nurturing emerging talents towards career advancement.
• Conducted comprehensive change-oriented training sessions both at the team and site levels, encompassing sales compliance, constructive feedback assimilation, and passive call management.

Jun 2012 – Apr 2017 · 4 yrs 10 mos

Aug 2011 – Jun 2012 · 10 mos · Thane

• Strategic Consulting, including business plan & sales strategy development.
• Recruitment, Training Candidates and formalizing tie -up's with companies that need staffing. Finding new Companies that need workforce and providing workforce from entry level to mid level.

Apr 2010 – Aug 2010 · 4 mos · Thane, India

• Worked for Apria HealthCare.

Apr 2007 – Nov 2008 · 1 yr 7 mos · Ghatkopar

• I was an analyst for the process of Insurance Service Recovery. Also passed the FINRA Series 6 and 63 exams.