Raj Kumar Pathak — CEO
As Lead of Customer Retention at Adobe, I have over 4.5 years of experience enabling teams to achieve retention targets through coaching, quality monitoring, and process optimization. My strengths include leveraging Six Sigma methodologies, sales strategies, and Microsoft Office tools to streamline workflows and enhance operational efficiency. At Adobe, I focus on analyzing cancellation and quality data to drive business improvements, while facilitating advanced training for new hires and providing detailed feedback for team development. By fostering collaboration through regular team huddles and ensuring seamless process updates, I contribute to maintaining high service standards aligned with organizational objectives.
Stackforce AI infers this person is a Customer Retention and Support Specialist in the SaaS industry.
Location: Delhi, India
Experience: 7 yrs 5 mos
Skills
- Customer Retention
- Process Optimization
- Customer Support
- Licensing Management
- Technical Support
Career Highlights
- Expert in customer retention strategies and process optimization.
- Proficient in Six Sigma methodologies for operational efficiency.
- Skilled in training and developing high-performing teams.
Work Experience
Adobe
Creative Cloud for Teams--Tier 2 (3 yrs 9 mos)
Lead – Customer Retention & Customer Experience
IBM
Tech support (3 yrs 8 mos)
Education
Business/Commerce at Army School Delhi Cant
Business/Commerce at Army school Delhi cantt
Business/Commerce at Army School Delhi cantt 10
