Aug 2025 – Dec 2025 · 4 mos · Mangaluru, Karnataka, India · On-site

• ●Providing chat & ticket-based support for billing and technical issues, including VPN, antivirus, and SaaS application troubleshooting
• ●Troubleshooting complex technical problems, guiding users through diagnostics, and escalating advanced cases for resolution
• ●Maintaining detailed account notes and documenting troubleshooting steps to ensure accurate records
• ●Delivering high-quality customer service to maximize satisfaction and first-contact resolution
• ●Sharing recurring technical feedback to drive product improvements and feature enhancements

May 2025 – Jul 2025 · 2 mos · California, United States · Remote

• ● Managed social media marketing across Instagram, Facebook, LinkedIn, and Twitter, improving engagement and post consistency.
• ● Used AI tools for content ideation, scheduling, and analytics to enhance productivity and brand communication.
• ● Handled appointment scheduling, email and calendar management, and maintained structured client document databases.
• ● Learned and implemented automation tools such as HubSpot, Zapier, and Google Workspace, improving daily workflow efficiency.
• ● Monitored and analyzed Google Ads campaign performance, sharing actionable insights to optimize ROI.
• ● Conducted market and competitor research, providing data-driven recommendations to support client strategy.
• ● Collaborated with global clients to streamline their business operations, ensuring timely delivery and improved productivity.

Nov 2023 – Mar 2025 · 1 yr 4 mos · Mumbai, Maharashtra, India · Hybrid

• Managed a portfolio of 10+ diverse brands, including enterprise-level clients like
• Yardley London, Glenmark, Kokuyo Camlin, and KKCL, achieving consistent
• revenue growth.
• Managed budgets of ₹10-20 lakhs monthly, delivering 3x to 5x ROI depending on
• the brand through targeted strategies that improved sales by 30%.
• Collaborated in making monthly and quarterly media plans for brands to optimize
• budget allocation and maximize returns.
• Developed and executed growth strategies, such as competitor analysis, funnel
• optimization, and introduction of targeted offers, boosting website conversion
• rates by 25%.
• Coordinated with Internal Stakeholders—Tech, CRM, SCM, Catalog, Affiliate,
• Branding, and Social Media Marketing—to meet client needs on time and ensure
• seamless project execution.
• Provided actionable insights through weekly competition analysis, optimizing
• pricing, inventory, and promotional strategies for clients.
• Led weekly client meetings, ensuring alignment on goals, progress tracking, and
• strategy adjustments.
• Led the initiative for cross selling & upselling services, growing company
• revenue by 15% through value-driven recommendations and strong relationship
• management.
• Maintained business hygiene by managing PO, agreements, invoicing.

Mar 2022 – Oct 2023 · 1 yr 7 mos · Mumbai, Maharashtra, India · Hybrid

• Managed data auditing & quality control for two US market products,
• ensuring reports had <0.03% discrepancy for accurate decision-making.
• Conducted in-depth product performance analysis, identifying key
• inefficiencies & areas for improvement.
• Collaborated with tech teams to troubleshoot product integration issues &
• enhance system functionality.
• Performed product compliance audits on 20,000+ ads, ensuring adherence
• to industry standards & optimizing revenue.
• Provided insights for system enhancements, influencing product updates &
• feature improvements based on user behavior.
• Developed analytical reports by interpreting large datasets to track product
• adoption & efficiency.
• Monitored & evaluated 50+ product-driven campaigns, contributing to
• $100,000+ in monthly revenue.
• Conducted market research & competitor analysis, delivering insights to
• refine product strategy.

Feb 2021 – Mar 2022 · 1 yr 1 mo · Mumbai, Maharashtra, India · Remote

• Managed the complete supply chain process for order fulfillment, ensuring
• seamless coordination from order placement to final delivery, while
• troubleshooting logistics issues.
• Coordinated with developers to test and resolve product-related issues before
• launch, ensuring smooth backend system integration.
• Created technical documentation & training materials for internal teams,
• handling customer inquiries, complaints, and technical issues—resolving support
• tickets with a high customer satisfaction rate (85%+).
• Managed the listing of 500+ products and conducted due diligence on 1000+ new
• products/brands.
• Oversaw multiple responsibilities, including graphic design, MVP preparation,
• documentation, and reporting, streamlining project management

Dec 2020 – Jan 2021 · 1 mo

• My responsibilities were as follows:
• To bring NGO onboard through mails and calls.
• To handle Admin page of NGO on Commondove.
• To bring user registrations on Commondove.

Dec 2020 – Dec 2020 · 0 mo

• As an operations intern following were my roles:
• Graphic designing
• Content Writing
• Marketing
• Handling Interns
• Business Development Associate

Nov 2020 – Jan 2021 · 2 mos

• Here I was responsible for updating companies Content management system and boosting 8-10% of the project output.

Nov 2020 – Dec 2020 · 1 mo

• My roles were: To give new business idea for revenue regeneration
• Preparing Roadmaps
• Minimal Viable product
• Resource estimation
• Raw mockups