Jan 2005 – Jan 2010 · 5 yrs

•  Supervising Direct Sales teams to acquire new business
•  Assisting Sales Manager in re-engineering of sales strategies, designing and implementing control reports to manage business, setting sales budgets
•  Provide leadership, coaching and support to the team members by setting objectives and targets, evaluating progress, managing performance by regular appraisals, developing needs.
•  To familiarize with Anti Money Laundering checks and procedures and ensure quality service is delivered to the customers.
•  Provide front-end credit checks for all the files generated to ensure that they meet the broad policy guidelines
•  Involved with service Quality Department in designing training modules to benefit Mortgage Relationship Officers, Phone Banking Staff, Telemarketing Staff and Customer Service Officers in Branches and Kiosks.
•  Involved in setting up of Mortgage Operating Procedure, process re-vamp, Designing of Mortgages Product features & Terms Sheet, Home Buyers Guide.

Jan 2003 – Jun 2005 · 2 yrs 5 mos

Dec 2000 – Aug 2002 · 1 yr 8 mos · Indore Area, India

• Generated Business for Commercial as well as Passenger car loans. Handle Branch Sales and Customer Service including first hand Credit analysis of the loan documents.

Nov 1999 – Nov 2000 · 1 yr · Indore Area, India

• # Manage Walk-ins for the Passenger Car division
• # Maintain daily Stock MIS for the Cars in the showroom

Dec 1996 – Jun 1997 · 6 mos · Jabalpur Area, India

• # Office Administration
• # Manage Service Inquiries
• # Maintain Sales and Service MIS for onward weekly reporting to the Regional Office