Rupnarayan Soni

Operations Associate

Ramgarh, Jharkhand, India6 yrs 4 mos experience

Most Likely To Switch

Key Highlights

5 years of experience in retail and customer service
Proven track record in customer satisfaction
Strong leadership skills in sales management

Stackforce AI infers this person is a Retail and Customer Service professional with strong sales management capabilities.

Contact

Skills

Core Skills

Customer ExperienceE-commerceSales ManagementRetail OperationsStore Management

Other Skills

Retail

About

I have an work experience since 2017 (5 years) in Retail Sector as a Sales man and Customer sales executive and handling customer issues and resolve the problems and currently working in Appted organisation as a sales team Leader.

Experience

6 yrs 4 mos

Total Experience

2 yrs 3 mos

Average Tenure

2 yrs 8 mos

Current Experience

Angel one

2 roles

Sr. Customer Service Associate (Mutual Fund)

Promoted

Jun 2024 – Present · 1 yr 11 mos · Remote · Remote

I have promoted Mutual funds from Equity. All Related MF (SIP) query escalations and delivered effective resolutions.
Guiding the client to purchase the best SIP plans for Future and All related queries solved to client's

Customer Experience

Customer experience associate

Sep 2023 – Jun 2024 · 9 mos · Remote · Remote

Managing calls : oversee call center operations, maintain all things as it is Data
Customer relationship management and build strong relation with client and brief Feedback and resolve complaints.
Analysis call data and prepare performance report
provide resolutions to the client's query as a ensuring customer satisfaction.