Sandeep Assudani

Operations Associate

Bengaluru, Karnataka, India6 yrs 8 mos experience

Highly Stable

Key Highlights

Over 7 years in Operations and Program Management.
Led teams of 3k+ associates and 20+ managers.
Awarded multiple academic honors and scholarships.

Stackforce AI infers this person is a seasoned Operations and Program Management professional in the E-Commerce and Fintech sectors.

Contact

Skills

Core Skills

Operations ManagementFinancial PerformanceProject ManagementE-commerceSupply Chain Management

Other Skills

People ManagementCost ManagementInternational Financial Reporting Standards (IFRS)Financial Risk ManagementCross-Functional Team BuildingStakeholder ManagementMicrosoft Power BIQuality AssuranceInvestment DecisionsKey Performance IndicatorsContract ManagementBusiness PlanningPresentationsWritten CommunicationCritical Thinking

About

I have more than 7 years of experience in Operations and program management at Amazon and Revolut. I have handled team of 3k+ associates indirectly and 20+ managers directly. I have experience in ideating and executing India level projects which focused on process excellence and cost optimization for Amazon and Revolut. Prior to this I have completed MBA with majors in Operations and Supply Chain Management and minor in Analytics from S.P. Jain Institute of Management and Research, Mumbai. At SPJIMR, I had received all the 4 possible academic awards - 1) Dean's Top Twenty 2) Operations Area Top 5 3) Value-Based Leader and 4) Dean's Merit List. I was also awarded the OP Jindal Scholarship for proposing a valuable strategy for helping the OP Jindal group meet their sustainability goals. Diligent, Meticulous, Empathetic, Flexible and Adaptive are the traits people associate me with. I am a quick learner, a great observer and like to work on challenging assignments. I have high Ownership and Bias for action in executing all my projects during the whole tenure.

Experience

6 yrs 8 mos

Total Experience

2 yrs 3 mos

Average Tenure

2 yrs 1 mo

Current Experience

Revolut

Production Operations Manager

May 2024 – Present · 2 yrs 1 mo · Bengaluru, Karnataka, India · Remote

Led Customer experience KPIs- Poor rated chats, Chat Latency, Net Promoter Score and Complaints
Built Operational excellence team with 4 sub-teams- RCA team, Process optimization, Training and onboarding and Performance management
Developed backlog monitoring dashboards and processes to ensure the backlog management (inventory management) is within the required range to optimize cost and risk
Led performance management team to improve Productivity by 18% & Quality score by 7.5% across 3 major production lines of AMLR team
Implemented Content Lifecycle Management process to ensure all the stakeholders are aware of the process changes done by the team
Ran A/B tests using SQL and analytics to drive data-backed customer communication improvements
Restructured and Led Operations support team to standardize the policies and training methodology across Financial Crime Dept.- AML, KYC, Fraud etc
Managed joint project with services & product for Dante migration resulting in cost savings of $300 k annually
Developed performance visibility & tracking dashboard to improve customer satisfaction by 17.5%
Used AI LLM models to improve productivity of agents and SMEs by 9%

Financial PerformancePeople ManagementCost ManagementInternational Financial Reporting Standards (IFRS)Financial Risk ManagementOperations Management+3

Amazon

4 roles

Sr. Program Manager

Dec 2023 – May 2024 · 5 mos

Startup experience- Building Amazon clinic, Amazon’s venture in online Healthcare consultations
Revamped and introduced new KPIs to enhance quality of service and build USP for Amazon
Handled Platform Operations aspect both on doctor and customer facing for launch of Amazon Clinic
Developed performance visibility & tracking dashboard to improve customer handling time and satisfaction score, improved CSAT by 15%
Partnered with product manager and tech team to introduce variable time slot feature for Amazon Clinic
Analysed impact of health conditions and implemented Go to market strategy based on the customer demand curve

Investment DecisionsKey Performance IndicatorsCross-Functional Team BuildingContract ManagementBusiness PlanningPresentations+17

Sr. Operations Manager, Manager III

Promoted

Dec 2022 – Nov 2023 · 11 mos

Process Engineering Leader, India: Global Process & Customer Excellence, Cost, Standardization, Tech & New Initiatives, Compliance, Automation, Design & Launch of Fulfillment Centres. Planned and executed the launch of biggest Fulfilment Centre (FC) of Amazon in India of 6 Lakh Sq. ft. area. Ideated and launched “Love the Package” and “Load Quality Andon” programs across India as part of process improvement
India Productivity Leader: Led Productivity drive and achieved significant improvement by organizing cohort and reviewing roadmap including traction on input/output metrics, key deliverables, timelines and mitigating challenges. Awarded with “Going Beyond” for improving Inbound productivity of FCs by 10% with savings of 83.2 MM INR
Demand and Supply chain planning: Planned and executed the inventory management and fulfillment of 50+ categories for launch of 6 lakh Sq ft. warehouse. Also, conducted the demand planning for more than 20 peaks across SML products including Electronics and FMCG category
POC Value Engineering: Customer Excellence, Process Improvement, Standardization, Cost, Sustainability projects including packaging along with procurement, supply chain, operations, projects and integration team. Led Fixed Cost charter across verticals for entire Amazon India First mile with savings of 20% YoY. Achieved best performing XL FC award for 3 consecutive months in Customer promise, Cost, Speed and Quality
People Management: Led a team of 8 managers, 4 Team leads and 12 Process Assistants to deliver 300k+ units during Diwali Peak. Hired and Developed 10k+associates and 18 level 4 and 5 managers for delivering 20 successful peaks
Procurement and Logistics- Led procurement charter for 30+ SKUs for Amazon West Fulfillment centers. Included vendor negotiation and quality testing

Transportation PlanningChange ManagementFinancial PerformanceKey Performance IndicatorsPackaging AuditingCross-functional Team Leadership+36

Operations Manager, Manager II

Apr 2020 – Dec 2022 · 2 yrs 8 mos

Inbounded and planned inventory placement of 15L+ cube which is higher than design capacity of any FC in India
Collaborated with packaging team to pilot and implement sustainable packaging eliminating single use plastic
Reduced Damage concessions DPMO by 2.2k DPMO (23% reduction) through multi-mile projects
Drove 18% increase in throughput through lean processes, structural and tech-changes. Savings: 4.5 MM INR
Led automation charter for Amazon India Pack stations scanners in order to improve productivity by 18%
Launched packages auto-sorting mechanism for Inbound and FC dock resulting in annual savings of 35 MM INR
Developed tracking mechanism and horizontally deployed the best practices to improve Delivery Estimate Accuracy from 6.5 bps to 3.84 bps resulting in annual savings of 22.5 MM INR

Transportation PlanningChange ManagementKey Performance IndicatorsIndirect PurchasingContract ManagementForecasting+23

Operations Manger Intern

Sep 2019 – Oct 2019 · 1 mo · BLR7 FC - Bangalore, India

Performed work-flow analysis & reduced non-value added activities to increase stower efficiency by 15.3%
Developed techniques for increasing the effectiveness of identifying defective bins from 32% to 65.64%
Developed a tracker using Macros to identify the defaulters which helped in reducing errors by 21.2%
Conceptualized a process to increase the amnesty reconciliation rate by 28% resulting in cost savings of INR 74 lakhs annually

Key Performance IndicatorsDecision QualityE-CommercePeople ManagementWarehouse OperationsInventory Control

Synergy sansthan - india

Development of Corporate Citizenship

Mar 2019 – Apr 2019 · 1 mo · Harda Area, India

Formulated an operational plan for a new program on ‘Civics Education and Constitution’ with Wipro Foundation
Conducted Stakeholder Analysis for conceptualizing curriculum to make learning interactive for grade 9 & 10
Mentored 5 facilitators & strategized awareness campaigns for MLMF with an outreach of 450+ youth

A.m.designs pvt. ltd.

Project Leader

Jun 2017 – Jan 2018 · 7 mos · Ahmedabad Area, India

Supervised production, quality control & vendor management to streamline operations & execution
Designed a Critical Path model for responsive & flexible production planning to improve OTIF from 60% to 78.6%
Created detailed quotation and Master production schedule for 140+ Make to Order Aircraft parts orders
Developed order visibility & tracking dashboard to improve customer response time and inventory optimization
Lowered rejection rates from 17.6% to 11.2% by implementing 5S on the shop floor
Evaluated and improved workforce efficiency by 7% through Route Card implementation

Key Performance Indicators

Oil and natural gas corporation ltd

Summer Intern (Maintainence)

Jun 2016 – Jul 2016 · 1 mo · Ahmedabad Area, India

Understood the organization functioning through various conferences and field visits
Tested the performance of Pressure Timing pumps and Injectors using Cummins testing apparatus
Studied the performance characteristics of Diesel 3 and 6 liner engines with turbocharging