shweta sharma

Operations Associate

India9 yrs 8 mos experience

Key Highlights

Expert in customer support and compliance regulations.
Proven track record in managing financial processes.
Strong skills in problem-solving and team collaboration.

Stackforce AI infers this person is a Customer Support and Compliance Specialist in the Fintech industry.

Contact

Skills

Core Skills

Customer ServiceCompliance RegulationsCustomer SupportPaymentsFinance TransformationAccounts PayableCompliance OperationsHuman Resources

Other Skills

Regulatory StandardsQuality MetricsCustomer Satisfaction (CSAT)Operations ManagementProgressive DisciplineSoft SkillsCustomer ExperienceARISProblem SolvingOracle FinancialsSalesforceQuality ControlBusiness Process ImprovementAccounts Payable (AP)Accounts Receivable (AR)

Experience

9 yrs 8 mos

Total Experience

2 yrs 2 mos

Average Tenure

Current Experience

Barclays

Personal Banker

Aug 2024 – Jun 2025 · 10 mos

Provided high-quality customer support in a fast-paced banking contact centre environment, ensuring timely resolution of client issues across multiple communication channels. Delivered personalized and empathetic service, enhancing customer satisfaction and loyalty. Collaborated with Operations, Risk, Sales, and Compliance teams to resolve issues and process transactions efficiently. Supported digital banking initiatives by identifying improvement areas and sharing user feedback. Adhered to internal policies, data protection standards, and regulatory requirements. Consistently achieved or exceeded KPIs for call handling time, quality, and CSAT scores.

Customer SupportRegulatory StandardsQuality MetricsCustomer Satisfaction (CSAT)Operations ManagementCustomer Service+1

Airbnb

2 roles

Payment Specialist

Sep 2020 – Feb 2023 · 2 yrs 5 mos

Progressive DisciplineSoft SkillsCustomer SupportCustomer Experience

Associate

Sep 2020 – Feb 2023 · 2 yrs 5 mos

Resolved global user payment queries, transaction errors, and payout issues for hosts and guests. Liaised with third-party processors and banking partners to ensure smooth operations. Utilized ARIS Express (BPMN) for documenting and improving workflows. Managed large volumes of cases and executed time-sensitive decisions. Prepared reports and justifications for escalations, ensuring accuracy and compliance.

ARISCustomer SupportPaymentsProblem Solving

Movement

Finance Associate

Sep 2018 – Mar 2020 · 1 yr 6 mos

Managed Order-to-Cash processes ensuring accuracy in Oracle Financials and Salesforce. Conducted quality checks on contracts and invoices, reconciling billed vs. billable items. Collaborated with onshore/offshore teams to standardize practices. Identified process inefficiencies and proposed improvements.

Oracle FinancialsSalesforceQuality ControlBusiness Process ImprovementFinance Transformation

Cvent

2 roles

Finance Associate

Aug 2018 – Mar 2020 · 1 yr 7 mos

Accounts Payable (AP)Accounts Receivable (AR)InvoicingSoft SkillsAccounts Payable

Product Consultant

Sep 2016 – Aug 2018 · 1 yr 11 mos

Soft SkillsCustomer SupportOperations ManagementCustomer Experience

Cvent india pvt. ltd

Product Consultant

Sep 2016 – Aug 2018 · 1 yr 11 mos

Supported clients by addressing technical and product-related queries for event marketing software. Documented requirements for product enhancements and created CRM records. Conducted client account audits to ensure satisfaction and data accuracy. Met weekly and quarterly performance metrics while maintaining service quality.

Customer SupportTechnical SupportClient Account Management

Aon

2 roles

Operations Administrator

Feb 2013 – Jan 2016 · 2 yrs 11 mos

Administered employee benefit programs for U.S. clients (Conoco Phillips, P66). Resolved complex benefits issues and performed manual premium calculations. Ensured compliance with client policies and benefits regulations. Led projects, conducted quality checks, and provided team feedback.

Employee Benefits AdministrationCompliance RegulationsProject ManagementCompliance Operations