Swayambhu Panda

Director of Engineering

Bengaluru, Karnataka, India12 yrs 2 mos experience

Highly Stable

Key Highlights

Over 11 years of experience in ecommerce operations.
Expert in logistics management and process excellence.
Proven track record in enhancing customer experience.

Stackforce AI infers this person is a Logistics and Operations Management expert in the E-commerce industry.

Contact

Skills

Core Skills

Operations ManagementProcess ExcellenceProgram ManagementLogistics ManagementSupply Chain ManagementCustomer ServiceBusiness AnalysisData Analysis

Other Skills

operations designmiddle mile designprocess managementsupply chain service designtransport network designlogisticscustomer experiencelast mile processesinfrastructure setupbusiness developmentoperations planningdelivery optimizationTableauMicrosoft ExcelSQL

About

11+ years of experience in ecommerce (b2b and b2c). I have worked across roles in planning, network design, process excellence, program management, managed customer returns and customer experience & business analytics.

Experience

12 yrs 2 mos

Total Experience

2 yrs

Average Tenure

1 yr 11 mos

Current Experience

Swiggy

Director

Jun 2024 – Present · 1 yr 11 mos · Bengaluru, Karnataka, India · On-site

Instamart - operations design and process excellence, middle mile design and operations

operations designprocess excellencemiddle mile designOperations ManagementProcess Excellence

Udaan.com

4 roles

Supply chain Product

Apr 2023 – Jun 2024 · 1 yr 2 mos

Associate Director - B2B Fresh, Horeca, Pickily Q-commerce

Promoted

Nov 2022 – Jun 2024 · 1 yr 7 mos

Leading the operations, design and process for 3 business verticals - B2B Fresh, Horeca and Pickily B2C.

operations designprocess managementOperations ManagementProgram Management

B2C Q-commerce (Pickily) Fulfillment model Design and Product

Oct 2021 – Nov 2022 · 1 yr 1 mo

Supply chain service construct & products for the B2C Business
Dark store design , Backend facility design , transport network design
WMS, LMS product design

supply chain service designtransport network designLogistics ManagementSupply Chain Management

B2B (Pharma) Logistics and Returns

Sep 2019 – Oct 2021 · 2 yrs 1 mo

Logistics
Returns
Customer experience

logisticscustomer experienceLogistics ManagementCustomer Service

Shuttl

Senior Manager

Jun 2019 – Aug 2019 · 2 mos · Gurgaon, India

B2B process excellence

process excellenceProcess Excellence

Myntra.com

2 roles

Manager - Last mile projects

Jan 2017 – Mar 2018 · 1 yr 2 mos · Bengaluru Area, India

Last mile processes and DC infrastructure setup
Myntra Logistics scale readiness
Alternate delivery models - Myntra extended network through store activation (MENSA) and variable manpower model
Line-haul monetization
Last mile footprint expansion - Franchisee and own network
Fixed cost reduction by capacity utilisation
Automation in delivery network
Customer reject confirmation framework

last mile processesinfrastructure setupLogistics ManagementOperations Management

Business Analyst - SCM planning

Jun 2014 – Apr 2016 · 1 yr 10 mos · Bengaluru Area, India

optimisation of delivery and returns performance of third party logistics
business process improvement projects
transport and last mile delivery planning during peak sales
monthly billing verification of third party logistics vendors
Ownership of Logistics management system (courier allocation logic, design changes in the platform etc.)
Cost optimisation for logistics

delivery optimizationlogistics managementLogistics ManagementBusiness Analysis

Inlogg

Manager - BD & Ops

Apr 2016 – Jan 2017 · 9 mos · Bengaluru Area, India

Business Development, Operations & Planning.
Inlogg was aquihired by Myntra

business developmentoperations planningBusiness AnalysisOperations Management

Mu sigma inc.

2 roles

Senior Business Analyst

Jan 2014 – Jun 2014 · 5 mos

Business Analyst

Aug 2012 – Dec 2013 · 1 yr 4 mos

preparing Tableau score cards for measuring corporate compliance for the largest retailer in US
figuring out key drivers for retail store shrink at one of the leading retailers in UK
preparing a dashboard to monitor accommodation bookings at a leading online hostel booking website

Tableaudata analysisBusiness AnalysisData Analysis