Oct 2017 – May 2019 · 1 yr 7 mos · Mountain View, CA · On-site

• Managed Google's central UX approval process
• Managed a weekly Android App UX Implementation Review
• Built product relationships, provided teams with their review feedback, & shared best process practices
• Acted as the connective tissue between the product teams, Material Design, & Android central UX review
• Created a process & dashboard for Android App teams so they have a better metrics-based understanding of their Product Excellence impact
• Partnered with the Material Design team to gather data + feedback on their product
• Created a PLX dashboard with the Material Design product's data + feedback

Mar 2017 – Sep 2017 · 6 mos · Mountain View, CA · On-site

• Developing new processes to help improve the Android Dogfood Program and scale product feedback from users.
• Working with test engineers, Program Managers, and the Android Dogfood community to route feedback for all active programs.
• Work cross functionally with Program Managers, engineers and TPM's to surface issues and implement new program tracking metrics.
• Manage program timelines, tasks completion, and launch deadlines for the Android Dogfood Team.

Apr 2015 – Mar 2017 · 1 yr 11 mos · Mountain View, CA · On-site

• Coordinated over 20 Chromebook dogfooding programs and oversaw the procurement of custom development hardware for 3 internal testing teams.
• Worked with Marketing, Sales, and Events teams to coordinate Chrome OS launch events globally.
• Worked cross functionally with Engineers, Program Managers, Marketing Managers, and TPM's teams to distribute over 20 device types to thousands of Googlers to generate product feedback critical to device launch.
• Worked closely with Astreya Operations Manager to track and manage Program efforts.
• Ran project planning sessions and implemented multiple process improvements like the coordination task checklist, and the weekly device distribution snapshot (ensuring 90% of devices were in use).
• Created weekly format for monitoring project SLA's for Google Program Managers to monitor program health.
• Acted as escalation point of contact for all dogfooders and developers on Chrome OS products; this included both internal and external end users and required interaction with engineers and program managers to escalate and resolve issues.

May 2014 – Apr 2015 · 11 mos · Los Gatos, CA · On-site

• Partner with various teams, including localization, legal, communications and research to coordinate strategies to improve the process to reduce the time to customer resolution.
• Investigate trends to gain insights through customer contacts and accounts, to provide feedback that will help improve our service, tools, and the overall customer experience.
• Research business practices globally to help build our Netflix Social Media Philosophy.
• Developed training manual for the social media CRM, SparkCentral to be used by our customer service agents globally.

Jan 2014 – May 2014 · 4 mos · Mountain View · On-site

• Contributed to the planning of several small scale 75th Anniversary Events
• Worked with logistics team on NASA's Open house 75th Anniversary Event
• Supported Sr. Director to the Center Director with presentations, calendar, & research projects
• Escorted and assisted the planning of the NASA Administrator’s visit, Charles Bolden
• Planned and set up meetings in the Office of the Center Director
• Helped coordinate VIP Tours of NASA Ames Campus
• Worked with Human Resources to plan Wellness week Events

Jul 2013 – Dec 2013 · 5 mos · San Jose · On-site

• Organized, promoted, and researched venues for Chamber Events
• Assisted with setup and registration during Chamber Events
• Helped set up meetings and guest speakers seminars