Anuj Pandey — Operations Associate

I am an Operations and Customer Experience professional with 5+ years of experience across e-commerce operations, backend workflows, escalation management, and process optimization. Currently working with Heads Up For Tails, I manage end-to-end backend operations including order processing, returns & exchanges, customized orders, catalog accuracy, SLA tracking, and cross-functional coordination using Shopify and Odoo. I specialize in identifying operational gaps, improving workflows, and using data (MIS, dashboards, KPIs) to drive efficiency, reduce resolution times, and enhance customer experience. My work has directly contributed to faster escalation resolution, improved return & exchange efficiency, and smoother coordination between logistics, warehouse, and internal teams. Previously, I’ve worked in client servicing, workforce operations, and backend support roles, giving me a strong understanding of large-scale operations, stakeholder management, and execution under pressure. Core strengths: * E-commerce Operations & Backend Management * Returns, Exchanges & Escalation Handling * Process Optimization & SOP Development * MIS Reporting, Dashboards & Data Analysis * Cross-functional Coordination & Problem Solving I’m actively exploring opportunities in Operations, E-commerce Ops, Business Operations, or Operations Analyst–type roles, where I can contribute to scalable growth and operational excellence.

Stackforce AI infers this person is a Customer Experience and Operations professional in the E-commerce sector.

Location: Delhi, India

Experience: 6 yrs 5 mos