Sarina Rai

Business Development Executive

Gurgaon, Haryana, India20 yrs 1 mo experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 16+ years of experience in sales operations
  • Expert in customer retention and revenue generation
  • Proven track record in managing international sales
Stackforce AI infers this person is a Sales Specialist in the SaaS industry with a strong focus on customer satisfaction and retention.

Contact

Skills

Core Skills

Sales SupportCustomer RetentionAccount ManagementCustomer ServiceSalesTechnical Support

Other Skills

Cross-sell & Upsell ManagementTeam ManagementCommercial ManagementLead GenerationCustomer SupportSales & Marketing LeadershipBusiness Expansion & DevelopmentCustomer Relationship Management (CRM)Sales Territory ManagementManagementPre-salesCall CentersBusiness DevelopmentSolution SellingPartner Management

About

“Quality performance starts with a positive attitude” The term ‘quality’ may possess several meanings, but the kind of quality which I tend to achieve is “Customer Satisfaction.” Yes! I am a Sales Specialist dexterous in handling various sales operations as a Sales Support Manager for the past 16+ years. Let me start by briefly introducing myself; I hold a bachelor's in Science (Hons) and offer progressive experience in the Sales & Marketing and Business Development domains. Growth is the underlying passion that drives my sales & marketing acumen and business development skills. With the foundation in Oracle India Pvt. Ltd., Gurgaon, Haryana, India, I bring this expertise to an organization; which is looking for a change in the growth trajectory, foundational marketing strategy, account management, brand/product development, team building, and demand generation, particularly in Sales & Marketing and Business Development sector. My Philosophies are as follows: ✔Plan strategically ✔Be efficient to hit multiple birds with one stone on the customer life cycle ✔Embrace change ✔Be Metric-driven ✔Test often ✔Implement innovative marketing strategies ✔Enhance go-to-market techniques to stand out from the crowd Apart from the philosophies mentioned above, I am adept at managing international sales operations, including Australia & New Zealand territories, conducting meetings with clients, supporting product sales in a fast-paced & client-centric environment, and constantly communicating with the customers to get repeated feedback on the performance. Specialization: ✔Conducting business partner meetings ✔Promptly resolving customer queries ✔Generating prospective leads & enhancing revenue Hence, throughout my career, I have gained extensive experience and come across numerous customers and positive feedback. I also possess knowledge in devising business development strategies to maximize sales, performing analysis to improvise the frequency factors, thereby stimulating the sales operations, prospecting new clients & leading sales-oriented presentations, and analyzing new marketing activities. In addition to this, I also excel at facilitating improved sales performance and CRM (Client Relationship Management) while continually seeking and generating new revenue opportunities. The experience I have gained has molded me so that I can work in a challenging & sales-centric & business development environment. Expertise: ✔Sales Support ✔Market Research ✔Customer Retention ✔Marketing Analytics ✔Revenue Generation ✔Risk Management Contact: sarinarai@gmail.com

Experience

20 yrs 1 mo
Total Experience
5 yrs
Average Tenure
15 yrs 9 mos
Current Experience

Oracle

4 roles

Senior Sales Support Manager

Promoted

Jun 2024Present · 1 yr 11 mos

Sales Support Manager

May 2018Jun 2024 · 6 yrs 1 mo

  • Spearheading a team of account managers driving the sales support/renewal for the Australian and New Zealand territories
  • Enhancing quarterly targets through partner/channel management and customer retention
  • Ensuring the team is achieving the $110 million Y-o-Y target
  • Carrying out 95% customer retention base Y-o-Y and bringing back the old customers to the Oracle platform
  • Identifying cross-sell/upsell opportunities and assisting other LOBs (line of business) to enhance CSAT
  • Training and mentoring the team to develop sales skills and identify new opportunities
Sales SupportCustomer RetentionCross-sell & Upsell ManagementTeam ManagementAccount Management

Key Account Manager

Promoted

Jan 2016Apr 2018 · 2 yrs 3 mos

  • Handled commercial management activities for key customers and ensured the on-time renewal of Oracle Maintenance contracts with existing customers for the APAC region
  • Assisted customers throughout the business practices and associated contractual implications
  • Delivered significant customer service through educating customers on effective renewal plans
Account ManagementCustomer ServiceCommercial Management

Account Executive

Jun 2010Dec 2015 · 5 yrs 6 mos

  • Consecutively achieved quarterly sales targets
  • Identified and transferred leads to sales representatives for top-tier opportunities
  • Ensured precise and on-time submission of maintenance renewal quotes within the assigned territory
  • Maintained accurate forecast and activities for assigned regions in the CRM
  • Promptly resolved queries and handled escalations to ensure CSAT
  • Provided on-the-job training to new joiners on proactive sales techniques, customer service management, and internal management system
SalesCustomer ServiceLead Generation

Dell international services india pvt ltd

Technical Expert (Level A5)

Nov 2007May 2010 · 2 yrs 6 mos · Gurgaon, India

  • Handled the sales of Dell products and extended required support on time
  • Provided technical support on all Dell products, including desktops, printers, and laptop
  • Diagnosed computers and all related peripherals
  • Utilized online utilities and databases for providing customer support & resolved problems and service requests
Technical SupportCustomer Support

American express

Senior Customer Care Executive

Oct 2006Nov 2007 · 1 yr 1 mo · Gurgaon, India

Vertex inc.

Business Associate

Jan 2006Oct 2006 · 9 mos · Gurgaon, India

Education

University Of North Bengal

Bachelor of Science (Hons) — Zoology/Animal Biology

Jan 2005Present

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