Sharan Anna Titus

Operations Associate

Ghaziabad, Uttar Pradesh, India2 yrs 11 mos experience

Highly Stable

Key Highlights

Expert in CRM analytics and performance optimization.
Proven track record in managing vendor-led operations.
Currently pursuing PhD in Marketing with a focus on AI.

Stackforce AI infers this person is a Fintech professional with expertise in marketing and customer engagement strategies.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Performance Analytics

Other Skills

Duty ManagementDepartment ManagementSearch Engine Marketing (SEM)Search Engine Optimization (SEO)Vendor ManagementOperational EfficiencyCRM analyticsCampaign OptimizationMarketing StrategyAnalytical SkillsSalesMiddle ManagementEnterprise ManagerOnline MarketingContent Strategy

About

Strategic BFSI and marketing professional with experience in credit card portfolio management, vendor operations, customer engagement, and data-driven cross-sell strategy within large-scale financial services environments. Currently working as Assistant Manager at SBI Card, managing vendor-led telesales operations, portfolio growth initiatives, and customer-centric engagement strategies for Multi Card and premium credit card segments. Skilled in CRM analytics, consumer behavior insights, campaign optimization, stakeholder management, and performance analytics to improve portfolio penetration, customer acceptance rates, and operational efficiency. Experienced in collaborating across marketing, analytics, and operations functions to drive business growth and enhance customer experience. Currently pursuing a PhD in Marketing with research focused on AI-driven marketing personalization, consumer behavior, sustainable marketing, and evolving brand loyalty in technology-driven markets.

Experience

2 yrs 11 mos

Total Experience

2 yrs 11 mos

Average Tenure

2 yrs 11 mos

Current Experience

Sbi card

3 roles

Deputy Manager

Jun 2026 – Present · 0 mo · Gurugram

Duty ManagementDepartment Management

Assistant Manager

Dec 2023 – Present · 2 yrs 6 mos · Gurugram

Manage vendor-led telesales operations for SBI Card’s Multi Card portfolio, ensuring governance, compliance, operational efficiency, and sales performance alignment across multiple vendor locations.
Drive customer engagement and cross-sell initiatives through CRM-based consumer insights and performance analytics to improve portfolio penetration and campaign effectiveness.
Collaborate with internal stakeholders, analytics teams, and outsourced sales partners to optimize customer journeys, improve conversion rates, and enhance operational productivity.
Monitor and evaluate KPIs including sales conversion, productivity, campaign performance, and quality adherence to support strategic decision-making.
Support customer engagement initiatives for SBI Aurum premium credit card segment through targeted value-driven communication strategies for high-net-worth customers.
Strengthen customer orientation and service quality standards through process improvement, communication frameworks, and performance optimization initiatives.

Search Engine Marketing (SEM)Search Engine Optimization (SEO)Customer Relationship Management (CRM)Performance Analytics

Management Trainee

Jun 2023 – Nov 2023 · 5 mos · Gurugram

Supported merchant EMI operations across major e-commerce platforms including Amazon and Flipkart to improve customer financing accessibility.
Conducted market research, mystery shopping audits, and operational analysis to identify customer behavior trends and process improvement opportunities.
Assisted in developing strategic recommendations to enhance EMI adoption and increase transaction penetration.
Supported onboarding and training initiatives for sales associates to improve process adherence and sales effectiveness.

Search Engine Optimization (SEO)Marketing Strategy