Aug 2019 – Jul 2021 · 1 yr 11 mos · New Delhi Area, India · On-site

• One Direct is India's largest company in the Customer Experience Management (CEM) space for top Enterprise Companies. We're backed by Sequoia Capital. Omni channel platform to manage service, social media, feedback, messaging and WhatsApp. Trusted by 200+ enterprises.
• One Direct offers solutions across touch points: Mobile and digital banking, social, email, feedback, command center, etc. all powered by the most advanced workflow engine in the world.

Dec 2017 – Aug 2019 · 1 yr 8 mos · Mumbai, Maharashtra, India · On-site

• SaaS Products for F&B Industry - Feedback ,Loyalty , Reservation , Partnership, Social Media Marketing , Integrations , POS , Campaign management Online + Offline.
• Mobikon is a leading AI-driven consumer engagement and predictive analytics SaaS platform to Engage Customers, Gain Insights, Predict Behavior's, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence. Mobikon started as a small team of 6 people and has since grown to a team of 150+ people across offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon's solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million inStore reviews.

Aug 2015 – Dec 2017 · 2 yrs 4 mos · Noida, Uttar Pradesh, India · On-site

• Djubo is the best travel and hotel software company that provides new age travel technology solutions to Hotels, OTAs, Airlines, Tour operators, Agents,
• India’s first integrated SAAS platform for Hotels, funded by Naspers.
• Created a business plan and information memorandum, and initiated discussions with four VCs, resulting in fundraise from Naspers - one of the world’s largest tech investors; selected among top 50 startups in India by NASSCOM Emerge50
• Developed and led training of Pan-India sales team across seven locations; acquired key accounts; mentored team in attaining 1900+ clients across 180 cities.
• Expanded DJUBO to 21 countries; built a global reseller network, developed regional business strategies and conducted reseller development programs
• Forged tech partnerships and integrations with payment gateways, data specialists and guest intelligence companies, preparing product for global markets
• Designed and implemented marketing campaigns for international markets; created global brand outreach

Sep 2014 – Aug 2015 · 11 mos · On-site

• Lead the Sales Center of Excellence at Yatra.com .
• Well versed with development and implementation of operations, sales and back office processes, procedures and systems.
• Lead the BD for north India (Delhi, NCR, Rajasthan, Chandigarh) for Yatra Holiday Advisor Program.
• Acquisition, Training , Manage sales support , others

Aug 2010 – Aug 2014 · 4 yrs · On-site

• Lead the Sales in Center of Excellence at Yatra.com managing SLA & implementation of SOP .
• Processes Managed (Inbound- Offline sales , Outbound - Online Booking Rejections ,Group FIT, Chat Sales , CLICK2CALL & Sales Support)
• Well versed with development and implementation of operations, sales and back office processes, procedures and systems.

Nov 2006 – Aug 2010 · 3 yrs 9 mos · New Delhi Area, India · On-site

• Processes Managed (Inbound- Offline sales , Outbound - Online Booking Rejections ,Group FIT, Chat Sales , CLICK2CALL & Sales Support)
• Well versed with development and implementation of operations, sales and back office processes, procedures and systems.

Nov 2005 – Nov 2006 · 1 yr · Gurgaon, India · On-site

Aug 2004 – Nov 2005 · 1 yr 3 mos · London, United Kingdom · On-site

Feb 2003 – Aug 2004 · 1 yr 6 mos · New Delhi, Delhi, India · On-site

Jan 2002 – Jan 2003 · 1 yr · New Delhi Area, India · On-site