Mahendra Singh

CEO

Bangalore Urban, Karnataka, India12 yrs 10 mos experience

Highly Stable

Key Highlights

Built and scaled high-performing sales teams.
Drove significant revenue growth through data-driven strategies.
Streamlined operations for improved efficiency and productivity.

Stackforce AI infers this person is a Sales Operations leader with extensive experience in Fintech and operational excellence.

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Skills

Core Skills

Operational ExcellenceSales OperationsTeam DevelopmentCustomer ExperienceCollections Management

Other Skills

Capacity PlanningData Analysis & ReportingSales StrategyLeadershipCustomer-Centric ApproachBusiness GrowthTeam LeadershipDigital AcquisitionRevenue GrowthCustomer SatisfactionTeam ProductivityCollections StrategyProductivity ImprovementGo-to-Market StrategyRevenue & Profit Growth

About

Seasoned Operations & Sales leader with 12+ years experience turning chaos into clarity across healthcare, insurtech, and fintech startups. I build teams that deliver, whether it’s growing revenue, launching new products, or making complex operations run smoothly. What I do best: • Build & scale high-performing SDR and sales ops teams (hired 50+ reps and leaders) • Make revenue growth predictable (drove INR 650cr+ pipeline, 40% jump in lead gen efficiency at Loop) • Streamline ops (cut sales onboarding time by 66%, enabled 25% faster data-driven decisions) • Deliver cross-functional impact (helped 3x-5x revenue growth and improved retention everywhere I’ve worked) • Lead with empathy, clarity, and a focus on developing leaders at every level I recently wrapped up an incredible journey at Loop and am currently seeking my next challenge. I am actively looking for leadership roles in Sales Operations, RevOps, or SDR Leadership. Let’s connect if your team needs someone to drive data-driven growth and build winning teams. Let’s connect if you want to talk sales ops, data-driven growth, or building winning teams.

Experience

12 yrs 10 mos

Total Experience

2 yrs 6 mos

Average Tenure

Current Experience

Loop

2 roles

Lead - Sales + CS Ops

Promoted

Feb 2024 – Feb 2026 · 2 yrs · On-site

Led end-to-end redesign of the endorsements process handling 1,500–1,600 endorsements per month, eliminating structural bottlenecks and manual dependencies
Reduced P90 turnaround time from 35–40 days to 18–20 days (~45% improvement)
Improved TAT adherence from 45% to 85%+
Streamlined sales workflows to boost team performance by 20% while improving data accuracy by 25%
Drove 15% increase in sales conversions by turning data into actionable strategies that actually worked
Collaborated across departments to deliver 15% revenue growth through targeted joint initiatives
Redesigned sales training programs, cutting new hire onboarding from months to weeks (66% faster) and getting teams productive immediately
Led 100% Salesforce adoption across the customer success team, creating operational consistency that eliminated workflow confusion
Built capacity planning framework for CSM team that optimized resource allocation and improved scalability
Delivered measurable impact on critical initiatives including 1 Cr Activation Project, F30 Project, and VIP Claims Tagging Project, streamlining processes across the board
Launched Weekly Business Reviews for CS team with loss analysis, turning insights into improvement opportunities
Designed and rolled out quarterly RCT View, Incentives, and Targets system that aligned team performance with business objectives

Capacity PlanningData Analysis & ReportingOperational ExcellenceSales Operations

SDR Manager - Presales

Aug 2022 – Jan 2024 · 1 yr 5 mos · On-site

Built a powerhouse SDR team from the ground up - hired 50+ reps, scaled to 25 SDRs and 4 Team Leads across regions, and promoted 12 into AE and TL roles, proving that investing in people pays off
Generated massive pipeline growth: INR 350-400 crores in potential business with 1000+ opportunities every quarter
Nearly doubled our conversion game - took lead-to-opportunity rates from 22% to 40% through focused strategy tweaks
Boosted team productivity by 25% by creating a comprehensive 22-day training program that covered everything from product knowledge to mock sessions, ensuring new hires hit the ground running
Built our internal "growth control tower" - delivered daily, weekly, and monthly insights that tracked everything from sales inputs to CAC in real-time, giving leadership the visibility they needed to make smart decisions

Sales StrategyLeadershipSales OperationsTeam Development

Dvara smartgold

Area Manager - Sales & Operations

Jan 2022 – Aug 2022 · 7 mos · Bengaluru, Karnataka, India · Hybrid

Consistently delivered INR 32-35 crores in Gold Loans and INR 1.25-1.50 crores in Gold Savings, proving that strong execution drives strong financial results
Managed operations across 26 branches in Karnataka with a lean team of 5 Cluster Managers, ensuring every region performed at peak levels
Pioneered Business Correspondent and Alternate Channels expansion, boosting Gold Savings contributions by 20% through smart strategic moves
Enhanced operational processes that not only improved efficiency but also elevated customer satisfaction across all touchpoints

Operational ExcellenceLeadershipCustomer-Centric ApproachBusiness GrowthSales Operations

Rupeek

Assistant Manager - Inside Sales

Nov 2018 – Jan 2022 · 3 yrs 2 mos · Bengaluru, Karnataka, India · On-site

Helped Rupeek scale from startup to growth stage by building high-impact teams, leading cross-functional initiatives, and optimizing processes that directly accelerated revenue and operational efficiency
Built the Digital Acquisition team from scratch - scaled from 3 to 50 agents across 30+ cities, generating INR 25 crores monthly with consistent 12% month-over-month growth
Led a 50-person Inside Sales team to 5x annual revenue growth through smart hiring, performance-based incentives, and targeted training that actually moved the needle
Boosted process efficiency by 30% by eliminating workflow bottlenecks and creating collaborative SOPs that got departments working together instead of in silos
Gained hands-on experience across multiple business areas - from Customer Support and Scheduling to diverse product lines including Gold Loans, Gold Savings, and Gold-Powered Credit Cards, building deep operational knowledge

Sales StrategyTeam LeadershipDigital AcquisitionCustomer ExperienceRevenue GrowthSales Operations+1

Indianmoney.com

Sales Team Lead - Inside Sales

Apr 2016 – Oct 2018 · 2 yrs 6 mos · Bengaluru, Karnataka, India · On-site

Hit weekly revenue targets consistently, generating ₹60 lakhs in just 7 months through focused execution and client relationship building
Cut attrition by 6.3% using targeted retention strategies that actually addressed what employees cared about, not just surface-level perks
Built strong relationships with HNI clients by focusing on trust and value delivery, creating the kind of loyalty that drives long-term business growth
Launched sales enablement programs that boosted team productivity and performance, ensuring the entire team could consistently hit their goals

Sales StrategyCustomer SatisfactionTeam ProductivityRevenue GrowthSales OperationsCustomer Experience

Bajaj finserv

Collections Executive

Jan 2013 – Mar 2016 · 3 yrs 2 mos · Bengaluru, Karnataka, India · Hybrid

Recovered overdue payments through phone, email, and face-to-face conversations, maintaining professionalism while achieving an impressive 82-85% recovery rate
Actively tracked overdue accounts to ensure timely collections, significantly reducing delinquency rates across the portfolio
Negotiated flexible payment plans and settlements that worked for both customers and the company, resolving disputes while improving overall recovery efficiency
Delivered comprehensive daily and weekly collection reports that provided leadership with accurate tracking of outstanding dues and recovery progress

Collections StrategyOperational ExcellenceTeam LeadershipProductivity ImprovementCollections Management