Rajesh Saini — Associate Partner

I am an Enterprise Salesforce Architect and Generative AI specialist with 20+ years of IT experience, including 11+ years on Salesforce, helping global organizations design and scale secure, compliant, and AI-driven CRM platforms. My core expertise lies at the intersection of Salesforce (Health Cloud, Service Cloud, Agentforce) and Generative AI (Azure OpenAI, RAG, Prompt Engineering)—delivering solutions that transform complex healthcare and life sciences operations into intelligent, automated, and insight-driven systems. I have led large-scale initiatives across Pharma, Healthcare, Life Sciences, Retail, and Financial Services, with deep hands-on experience in: Patient Assistance Programs (PAP) & Hub Services Adverse Event & Safety Case Detection Clinical Trials & Patient Engagement HCP Data, Compliance, and Integrations AI-powered contact centers and service operations One of my flagship contributions includes architecting a cloud-native GenAI Reportable Event Detection platform for a global pharma client—automating detection of Adverse Events, Product Quality Complaints, and Special Situations from voice, chat, email, and documents using Azure OpenAI, Azure AI Search, Cosmos DB, and Salesforce. I specialize in: Designing enterprise-grade Salesforce architectures Embedding AI into CRM workflows for automation and compliance Building RAG pipelines over governed enterprise data Leading RFPs, POCs, and stakeholder engagements Mentoring teams and establishing architecture governance I am passionate about using AI responsibly in regulated industries, ensuring solutions are not only innovative but also auditable, secure, and business-aligned. Domains: Healthcare, Pharma, Life Sciences, Retail, Financial Services Current Role: Associate Director – Enterprise Architect (Salesforce) Certifications: Salesforce Certified Integration Architect

Stackforce AI infers this person is a Salesforce and AI architect specializing in healthcare and life sciences solutions.

Location: Noida, Uttar Pradesh, India

Experience: 21 yrs 5 mos